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July 2025 by David Deaugustine
Your service is terrible. Been waiting on the phone for hours, in AI hell and the SRO Technician who was to be at the house between 8 and 10 did not show. Have not had service for 2 days from the storm. Cable wires on the road and no response. Working from home and no service. Losing work and money everyday waiting for this to be corrected. This is completely unacceptable and I am furious.
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July 2025 by Daun Kauffman
Terrible. I wasted 4 hours with robots plus 2 hours of drive time only to be in worse shape than I started and my pristine account of 25 years was “deactivated” ??? Unbelievable is so sadly insufficient for the abuse a good customer endured.
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June 2025 by Jimmy Cooper
Mo was super! Excellent service!
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June 2025 by Nagendra Nerella
Dear manager
I wanted to take a moment to express my heartfelt gratitude for the exceptional service I received at your store. Your assistance in resolving the issue with activating my Apple Smart Watch was truly remarkable.
Your patience, politeness, and professionalism were evident throughout the entire process. You and your team went above and beyond to ensure that my problem was fixed, and I am incredibly grateful for your dedication and expertise.
I was particularly impressed by the way you managed the situation with such grace and efficiency. Your leadership and the supportive attitude of your staff made a significant difference, and I left the store feeling valued and well taken care of.
Thank you once again for your outstanding service. It is experiences like these that make me appreciate being an Xfinity customer.
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June 2025 by Vicky L
I've been a loyal xfinity customer for years, but my recent experience at this store was absolutely appalling. Over the past few months, I was charged hundreds of dollars during international travels using “Global Pass”, even though my Xfinity eSIM was deactivated the entire time.
Initially, I spoke with a female staff member who was cold but at least tried to explain to me that turning off my phone number in iPhone settings doesn’t deactivate “background services” that being associated with my Xfinity number. I’d need to fully delete the eSIM to avoid charges - but she couldn’t assist further since I’m not the account holder.
Unfortunately, then the manager stepped in and made things the worst with his rude, dismissive, and deeply unprofessional attitude. I asked valid questions like what the “background services” could be, and why I only received text messages for certain charges (2 days which I did make phone calls) and no others, and why my account holder never received any notifications at all. He repeatedly stated I was “asking the same question” and he wouldn’t say anything without account holder’s presence.
He then went so far as to even say that I am NOT a Xfinity customer - despite the fact that I have the Xfinity phone number and my info is part of the family account. To top it off, he claimed he had never heard of Global Pass issues and implied that I was trying to scam for a refund - an accusation that is extremely insulting and baseless.
This managers behavior was shocking and unacceptable, and it has completely shattered my loyalty to Xfinity. Avoid this store and the staff whose mouths are full of empty excuses and lies.
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June 2025 by adesina olanrewaju
One of the best Xfinity store around, very professional and time conscious. I was in and out of there in no time
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June 2025 by Deborah
The best customer service
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June 2025 by Andrew Weir
Just went in to return equipment they were super fast I was in and out in 5 minutes flat
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July 2024 by Bridgett Wilson
Their customer service is outstanding.?
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July 2024 by Nishant Singh
Manager Joshua is rude.
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July 2024 by Jackson Thies
Patrick was very knowledgeable and helpful in transferring my cell service to Xfinity. Made the change a breeze and was friendly to our little one in the process. I would highly recommend him.
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June 2024 by Zack Hoherchak
Charged me $85 and then claimed it wasn’t the, though the charge came from the same place. “Dispute the charge with your bank” is the solution provided by the manager.
Update: The bank refused to give me my money back. It WAS a Comcast account issue. The Pottstown location resolved the issue in less than 15 minutes. I am now a Service Electric customer.
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June 2024 by Alex Harvey
Dan is the man. He helped me get 5 phones set up in no time. The day before coming in I had a 1 hr 45 min 11 sec call with customer service that ultimately did not get my situation resolved. I'm going to him for future needs!
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April 2024 by Shaun J.
Terrible service. This location's goal is to sell products to consumers, rather than help their current customers. I had defunct equipment and went to exchange after a chat agent already put in an exchange request on their end. I went to the store to exchange and was told to fill out an online form and wait for a response within "24-48 hours". That was on Monday. The day of this review is Thursday. Still no response on the "exchange". The photo included shows the defunct unit, no functioning Ethernet ports and less than 25 mbps when I have a 1.2 gig plan.
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February 2024 by Mike Cronin
Great service and professionalismGreat for in and out service!
