Bolt Storage is praised for its friendly and professional staff who provide helpful and timely service. Customers appreciate staff members like Anne, Cleo, Tony, Andrea, and Myca for their support in locating units, updating accounts, and handling payments, often going above and beyond to assist. The staff are patient, clear in their explanations, and dedicated to resolving issues, such as finding storage units or updating information. Overall, Bolt Storage offers a positive experience with courteous staff and good customer service, making storage needs easier for customers, even those who are not very technically advanced.