-
October 2023 by Ayatte Elkattan
We bought a car back in 2020 from this dealership. We paid 20K for the vehicle only to leave with the vehicle and notice major issues a few days later. The cars bumper fell off and there were major issues with the alignment. I originally posted a review and had someone from the dealership reach out hoping to remedy the situation, I was adamant about trying to get fully reimbursed and return the vehicle. However, my husband agreed to returning the vehicle to the dealership as they requested to perform the repairs themselves. I had major doubts as obviously they have absolutely zero integrity. We take the car to the dealership and he literally glued the bumper back on. A year later the bumper falls off again. With the many problems we had with this vehicle, from cosmetic, electrical, and mechanical we decided to sell the car. I called “ Big Joe” to ask if he would once again quickly glue the bumper, he replied “ nothing in America is free” but I guess me giving him 20k is “free”. He then proceeded to say he sold the dealership and no longer cared if I posted a bad review. He later returned our call and said we can make a claim with the insurance and fix it at his shop. So again, he wanted to cheat me out of more money but didn’t want to fix it the proper way in the beginning after taking 20K . The guy and this shop has zero integrity and absolutely terrible customer service. Please do not buy any vehicle from the dealership. You will regret it.
-
October 2022 by Juan
Sales people were great and acted professional, the buying experience was awesome no complaints there. One thing was the 2014 explorer was in real bad shape, and I don't mean cosmetic wise. Car had numerous issues, mechanically. I reached out to them and they were on top of it right away, went out of the way to help me get the issues taken care of, or so I thought. Codes were just getting erased by there service mechanic. Fast forward to now, I been paying for issues to get fixed, the initial problem was never taken care of so I had to pay to get that fixed. A car I bought in April has given me nothing but problems since day one. I don't think they are bad people, so it's not personal, but I def have not had a great experience with them, maybe others have but this is my personal experience.
-
May 2022 by Barbara Wallace
I purchased my car yesterday. The customer service was great . The two ladies worked really hard to my car . I would recommend this place if your looking for a used car. Go to Big Joe’s Auto . They will work with you
-
April 2022 by Jim Costigan
Awesome people, very friendly, no pressure sales.We found the car we wanted, and Farry at Big Joe's couldn't have been more helpful.We highly recommend Big Joe's.
-
April 2022 by Tz
Purchased a Dodge Charger. They made it super easy and quick! Great customer service! Everyone there was very personable!
-
April 2022 by Earl Jones
I had a very nice sale's lady Sherry truly helped me out getting my 2014 Ford explorer which I'm very happy with and pleased a good experience for me.
-
March 2022 by Desirae Humphries
I have to say that Big Joes auto has helped me with my car buying process! They have made it easy for me to get what I wanted! A reliable car and I had one small problem and Joe stepped right up and fixed it right away. He did not hesitate to say bring it to the shop,since than I haven’t had any other issues, he checks in with me to make sure no other problems! I am a happy customer.
-
February 2022 by Sabrina Williams
Do not I repeat do not buy a car from them!!!! I bought a 2009 Dodge Challenger from them from day one I had problems there mechanic is horrible and very ignorant they passed my car inspection with bad tire rods and no breaks that I almost had a car accident and my heat do not work my car is overheating .. I have a lawyer! And have all my paperwork!! And I didn’t want to put a start but it would let me post
-
October 2021 by Yaqoob Gill
Sherry & Fairy were wonderful and professional and understanding. They worked tirelessly to get my daughter the car she really wanted. Truly appreciate their effort, patience, and dedication to great customer service. Thank you again. I will definitely recommend this place.
-
July 2021 by Philip Vanderpuye-Orgle
Great Service. They were absolutely nice and patient with me the whole time. I highly recommend
-
June 2021 by The Aerimomo Show
TGBTG, How refreshing it is to do business with GODs people. Sherry and Ferry are Awesome representatives and this was the smoothest business experience I ever had. The atmosphere in the office was sooo peaceful that I felt like I was around family. I found the vehicle of my dreams and this won’t be my last rating or my family’s last experience at Big Joe’s Auto Sales!!!
-
May 2021 by Kathy Anderson
Sherry and Faith are the Best at Big Joes Auto. They can help you with anything you need. They are Dynamite Sales Girls
-
May 2021 by Andrew Jazz
Very rude noone came out to meet us or even show us the car nor start car but came out to tell at us bc we went n looked at it ourselves...... then asked about the price saying they cant lower it would never look at a car here again
-
April 2021 by Terry Milnes
Bought a 2014 Hyundai Accent SE and Sharry & Farry did an excellent job with walking me through the process. Two very professional and outgoing women. I felt very comfortable purchasing a vehicle from them. I was having a problem with the engine and they setup an appointment to have it looked at to make sure I am totally satisfied with the purchase.
-
April 2021 by Wesley Silva
Well I came from Colorado to purchase 2013 Chevy van Sherry and Farry help me through my process of purchase and if I have to give more then 5 star I’ll definitely give them
