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April 2024 by Tatiana Huertas
Store owner was very unwilling to fix an issue with a pick up order that the server made a mistake in and admitted she didn’t add into the order. I was told by other girl to come in Tuesday to come resolve the issue. Well Tuesday comes around and their “ freezer “ is broken so limited options and than she tells me that they might not even be able to resolve it since it’s days later and if I would’ve came back same day it would have been resolved right away. I explained to her that day ( couple days ago) that I was already home and 20 mins away and she is the one that told me to come back Tuesday when she’s back in. After speaking to her today, she seemed unwilling and I get it cus she was trying to protect herself with the store owner being there … so I asked to talk to him, and he was very rude when he answered the phone and cut me off when I tried to explain the issue. First they said they can only do 10% off and than after push back and pulling teeth he finally said they’ll replace it… after talking to them and pulling teeth after 20 mins I decided to just stop going there and go to Dairy Queen instead.No need to drive 20 mins where the service makes you feel guilty and bad for wanting your issue to be resolved and fixed. And I even told them I would be ordering 2 other things today + wanting the 1 item to be replaced and fixed. Now I’m not getting anything at all… next time care alittle more for your customers and stop being cheap and penny pinching.
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April 2024 by j pfistner
My kids and I went here today and it was a great experience! The lady who helped us was efficient and very friendly! Of course she did great making our order! We definitely will be coming back to this location!
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April 2024 by Roman Cataldi
I've gotten good quality from thus location before, their milkshakes are particularly good, however today they were listed as opening at 12:15, and more than 10 minutes later, they're still not open. Needless to say, my money went elsewhere.
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April 2024 by Busted Butter
Amazing experience. Staff went above and beyond thank you Christian. Very friendly and overall great person
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February 2024 by Giovanni Scuderi
Real nice fella behind the counter, very welcoming. Good music taste too.
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February 2024 by Hanna Tsiulkevich
Today, I had an excellent experience at this location. My cashier, Deborah, provided exceptional customer service and is the true representation of a hardworking, compassionate employee. Very friendly, polite, and careful.
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February 2024 by MONIKVSM 0
Our dog loves cold stone as much as we do! Thank you to the staff from tonight, they made our night by how kind they were.!! Absolutely recommend this place.
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December 2023 by Jacqueline W.
Visited this Cold Stone location when passing through town. Ice cream is the normal Cold Stone offerings - good quality as you would expect. But the thing that made our visit was the interaction with the manager, Chris. Chris was kind and engaging, even while prepping a bunch of online orders. As with every Cold Stone, your order takes some time to prepare - but it's well worth the wait when you have a nice chat. Thanks, Chris!
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December 2023 by Wendy Tapia
Chris, the store owner at Cold Stone, embodies exceptional customer service.The ice cream and cakes are not only delicious but served with a genuine smile, making it a standout experience. Chris's personal touch adds a unique charm to the store, making it a go-to spot for my family & I. Highly recommended!
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December 2023 by James Duonnolo
Belive the bad reviews, even evolving kids. Me and my daughter were the only ones in there looking at the menu while staff was working on something. Woman behind the counter stopped what she was doing as a party of three adults walked in, greeted and began taking their order.
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December 2023 by Mekhroj Amonov
Thank you so much for the lovely service it was so delicious and lovely
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November 2023 by Madina Sharipova
Old man was unrespectful toward me that yelling at me for asking a bag to carry my orderHe doest deserve working
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October 2023 by Vortex
Had a wonderful first time experience. The employees were kind and patient. Ice cream was amazing.
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October 2023 by Maria
Tasty icecream and a great location with alot of plazas around and right across from Bowlero Bowling alley??
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October 2023 by Marianyeliz Soto
I Love ColdStone however this locating is dirty & it smelled horrible when we were there. You would think ice cream would smell delicious but it’s the total opposite at this location.
