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June 2023 by Google user
Although this is a busy pharmacy, when you get to the counter, you are recognized and hear someone say “I’ll be right with you” and then someone comes to assist you.\\nThe staff is very pleasant and helpful with your needs. Howie is a wonderful pharmacist, caring, and friendly. I’ve never had an issue picking up my scripts!
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May 2023 by Dana L.
CVS has a process that includes a question if you received your pneumonia shot. My answer was yes. The cashier could not get past this question and required the pharmacist to remove the question. I had to wait because the pharmacist was a busy person. I guess they are telling me, the customer, my time is not important.
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April 2023 by Jo R.
I use the feasterville CVS as my regular pharmacy, but lately i have been having problems when i go get my medicine, i understand that they are sometimes busy, and it might take a day or so to get the prescription fulfilled, but the last two times i got my meds was awful, the first time i was DENIED of the meds because they supposedly did not have access to the Rx on file for me, (they did, with refills available) but it was under another store so they said they could NOT get it, that i would have to go to the other CVS to get my order or that i had to call my Dr. to have them send a new Rx. i called the other CVS and they advised me that, the feasterville CVS definitely had access to the Rx and that they could fulfill the order without having to send a new Rx. i still called my dr and requested for them to send a new Rx. after some frustrating back and forth and me telling them that i was out of the meds multiple times and i had been for a couple of days because of this senseless back and forth. they all of the sudden miraculously had access to the Rx and the refills and my order was filled within an hour... it was unnecessary, frustrating, and reckless of them to do that to someone who NEEDS the medicine daily and had been out of the meds for days because of this... the second time was them improvising and surprising me with my order being filled on time but giving me different medicine than my Dr. requested i'd be on, without them reaching out to me or my doctor to let us know of the change THEY decided to make. Luckily when i spoke to the person on the phone to ask them why they had changed it, She was very understanding, kind and helpful and did what she could to help me fix the change of meds i truly appreciated her patience and kindness towards my frustration, she rectified the mistake but i will most likely NOT be using them again to get my medicine.
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February 2023 by Mike C.
I have been having horrible experiences at CVS Pharmacies of late, a trend that I would like to give up.I would like to start by saying every time I come it seems the employees are listening to a conference call on sales, procedures, etc. This last time pushed me over the edge though as they were completing inventory or something and had conference call at the same time. When the new employee I never saw before treated me like I was an inconvenience being a "customer" of their pharmacy. Isn't this how the pharmacy makes money lol? Anyway I finally got approved for a Dexcom meter to help treat my diabetes and after verbally on the phone they stated the Dexcom receiver should be free I was charged $87.50. Wait it gets better, I bought the transmitter kit which you need to communicate with the sensors you wear and no sensors were included, this also cost $87.50. Now I am left with a receiver which I find out I didn't even need as your phone can complete the readings and a transmitter with no sensors.Looking at the bright side that I am closer to achieving my goal to eventually have an apple watch that I can easily see my readings but sheesh man they do not make it easy here at CVS or help the customer in the least bit. I loved the interaction where the associate tried to charge me $175 for a bottle of insulin and I said that's ok you can keep it. He seemed very confused like I was the first customer to say I didn't want a script that the pharmacy filled after hearing the price.Good luck to you if you choose to visit and use the pharmacy here.
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December 2022 by Laura S
Called the lady at the pharmacy asked about a medical product she told me she can’t help me because it’s an otc item; asked her if she could transfer me to someone that could help me then she said yes then hung up on me. Called a different CVS the lady at that pharmacy answered, knew exactly what I was talking about, told me what aisle I could purchase it in, the name, everything. I’m appalled at the way the lady at this pharmacy treated me opposed to the one in Willow Grove the experience was like night vs day. I understand some people are just miserable but if you are going to treat people as though they’re not worthy of your time you probably shouldn’t have a job working with the public.
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November 2022 by Stephanie Gleave
The lady behind the pharmacy counter is a miserable bi@ch. should not be working in any customer relations.
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May 2021 by Keith Jenkinson
Ki and Howie make this place, they make a corporate chain feel like a small town pharmacy!
