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July 2025 by Steve Shvartsman
Staff is extremely unhappy at all the time. Every time you come in, they school you on how to wrap a package and encourage you to use automated scanning instead of helping in person. I feel like I bought a lottery, you never know either they will accept your package or not. Unfortunately, this is the closest location to me in order to ship packages via UPS and every time I feel like they are doing me a favor by service my shipping needs. I think it should be vise versa. There is always UPS right or other shipping options.
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July 2025 by chrissy c.
been here recently to pick up packages weighing 80lbs. DJ, the counter woman advised me about how they cant help lift which I already know and understand. She is a sweet person tho people think she's rude, she's just straight to the point and direct. i stayed there for a good 15 mins and observed how she talks to customers and she was really helpful not the typical sweet rep but not rude. number of times she said thank you and helped direct customer to the self checkin counter. she's misunderstood but a sweet woman overall. i like her despite what the negative comments say about her
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July 2025 by Misha Bubniv
The employee is very lazy.
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August 2024 by Y Nidakra
When I first went to this Feasterville location I was met with a totally sweet and friendly guy who kindly helped me as a first time FedEx customer, gave me a bunch of plastic wrappers for future packages, had a totally pleasant and friendly attitude. The next time I was greeted by this woman. I witnessed firsthand how she insulted another customer, and then she continued to talk to me in a completely condescending way. Third time I went in here I had the misfortune to meet her again and she rolled her eyes when I asked her a question. This woman is obviously unhappy. She needs to be either FIRED immediately as at her late age most people have learned how to talk to other people normally by now, or at the very least go through a baby-level customer training program. I vote for the first option.
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July 2024 by Matt Austin
Ky over at this store was the most unhelpful person I've ever encountered. Everything wrong with the retail industry today. LAZY
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June 2024 by Sri Vidhya
No stars, horrible customer service. A lady in the desk was so rude and unhelpful and wanted a drivers license for a domestic package, when I asked a question she went and called a manager. Similar to another customer who gave one star here. She directed to ups store nearby as they will not ask license. Are you a sales person for fedex or ups store..? I will not go back here.
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June 2024 by I “It is what it is” Mx
I asked for overnight delivery on Friday at 11 am and clerk told me it will be delisted overnight by 2 pm. I was very happy, it cost me $122.00 however he do not mentioned to me that FedEx do not deliver on a Saturday and Sunday and Monday, unfortunately for me , holiday so my overnight delivery is going to be four day delivery why I pay $120 I can pay regular delivery. It will be same time. FedEx just wants your money they don’t care about customers.
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May 2024 by Anthony V.Vega
Today, Saturday, May 4, 2024 around 10:20 am I visit this store and believe me, I was surprised. The truth is that I don't know what to think, is it true that to make an estimate for a shipment you have to hand over your driver's license? Which is the point, but the most interesting thing is that the lady with her terrible attitude recommended that I go to UPS since they did not need identification to carry out any process. If you are allergic to people, or you don't want or don't like working with clients, then you stay at home or look for a job in the desert(I recommend Sahara Desert)
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April 2024 by Jayden Schiele
ky and dorshea helped me with shipping multiple packages today. they were very friendly and understanding. they both definitely deserve a raise!
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March 2024 by Richard Turner
On the two occasions I've been to this store the assistance and efficiency could not have been better. I'll be back.Richard TurnerI've been back. Same great service. Thank you Dee.
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March 2024 by shane newell
Great assistance and patience from AJ and Chris at this location!
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February 2024 by Soalmen Coheane
That office is lousy. I would not use them again the lady there by name DJ she’s Races and she doesn’t like helping Customer I switch it to UPS
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February 2024 by Tony Montamer
Very bad service I will not go there again DJ is very nasty and have a very bad attitude
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February 2024 by Alexander Secin
This was my second visit like others in this reviews, and I met with the same lady again, She was so rude, unprofessional, and kind of racist as well, is the same girl that somebody post a picture of her in a review, i think her name is "DJ" i don't understand why she so rude always. I dont like the way she talk to me.
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January 2024 by yay yay
Ignore the reviews from entitled customers. The employees in here are always lovely!
