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November 2023 by sonia cangelo
***edit*** waiting for call back from management after initial reach out from them.Ripped off! Went through GMC to find the right vehicle. Approved and quoted rates trade ins and payments. Drove hours to an empty showroom and the salesman rushed us in and out no review of papers or features or even the brand new vehicle. Rate was 5% higher, missing features that we are now told we were credited for but we don’t know because we never saw the sticker at all and they shorted us thousands in our low mileage showroom ready trades that they then marked up $15,000 and $20,000 respectively per trade and sold. They Will not return phone calls. They locked the doors as soon as we walked outside. We were literally robbed with smoke and mirrors and worse than shoddy snake oil flimflam crooked tactics
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November 2023 by Toni Curry
Really good experience. Me and my husband went in there after our car was totaled and Tom and Todd did everything they could to make sure we were leaving with a car today. We faced some challenges but they made sure they did everything they could to fix the issues. Tom was extremely friendly and knowledgeable and he really made our car buying experience enjoyable. After a long day of trying to figure things out before we got there, this team of people made sure we left happy.Thank you for helping us!
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October 2023 by Michelle Lorah
Bought a SRV a few years ago ago and was in the market again, this time for an XT5. I was hoping that Jeremy Sylvester would come through for me again and indeed he did. Awesome service!
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October 2023 by Tessa Kline
Very friendly sales people looking to do business. They worked with us to make our purchase as smooth as possible. We were in & out in no time. I’m loving my 2023 GMC Acadia! Thank you Joe & Scott!
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October 2023 by Bryant Price
I had service work done on my HHR for an issue I could not track down, for a year and a half. Your service department diagnosed the issue and fixed it all in a few hours. Thank you very much. Now, time for the inspection.
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August 2023 by Adam Tranquillo
My wife and I are both first responders with very demanding schedules. Jeremy SYLVESTER was very accommodating and bent over backwards to help us secure our new GMC Yukon XL Denali! We are very pleased with our experience and recommend shopping there to everyone now. Now this family of five finally has our new vacation/sports vehicle for years to come. Jeremy and the Miracle Team, thank you!-The Tranquillo Family
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August 2023 by Meghann Evans
Everything was good during the sale. Was disappointed the running boards didn’t come with the truck. It was advertised on the truck but in person they didn’t have them. Figured with a 50-56k purchase it would have at least had that.Adding to this review: I was told I had an appointment at 4 to put on the missing running boards. To find out the guy that sold me the truck no longer works there and my 4 o’clock appointment never existed after waiting a week for this appointment . So after getting transferred from service to parts I am being told to wait another week. I am beyond frustrated no one knows what’s going on or able to help me. I am very disappointed again that I had to pay an extra $900 for something that should have come with the truck in the first place. No one to help me or apologize for jerking me around just take my money and run.Adding for this review:Went today for my 3pm after waiting another week. Just to get there and be told I don’t have an appointment at 3. I mean u can’t make this up supposedly the second guy that made my appointment also doesn’t work there anymore. I have been given two appointments and drove in for both just to be told they never wrote it down. Buyer beware go to another dealer if u want a GMC. I have yet to get an apology or any offers for my inconvenience of being lied to twice by this dealership.
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August 2023 by Stephen Schmehl
This review is regarding the service department. My vehicle required general service, as well as a roof rack water leak repair. Brief synopsis, the bill was $1800, the head liner was loose and improperly reinstalled, and stained with greasy fingerprints, and parts of the sunroof were left partially attached. When I requested the issues be taken care of, there was no offer to pick up my vehicle, no expedited appointment, not even an apology. Second time through, the head liner still isn’t well fitted. I will find somewhere else to have my vehicle serviced.
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August 2023 by Jeffery Jones
My wife and I have been looking for a GMC 2500HD Denali truck for months. We visited Miracle as they had a used truck that looked like what we were looking for. Jeremy Sylvester helped and made the entire process easy. The truck is exactly what we wanted. Jeremy walked us through the process and we bought the truck that day. I travel for a living and could not take the truck that day and was out of town for the next few days. They held the truck and I picked it up two days later. I will definitely be going back to Miracle if we need another vehicle.
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July 2023 by lisa thomas
First of all I have purchased over 6 suburbans over the years and this is by FAR the best experience I have ever had! I started the inquiry online and usually people are slow or give canned responses. I got specific and immediate responsiveness from Karah, she was prompt, responsive, capable and kind at every turn. I was actually driving up from SC to our place in PA and was hoping to pop be and pick the car up on the way - only gave her a couple hours and arrive one hour prior to Closing. She made it happen and frankly I know that people are selling these cars above list - but should they? Everything is a cycle and I am a loyal suburban purchaser and now a Fan of your dealership. When I arrive at 6:05, everyone was ready - money had been wired and insurance complete on the road. And then Joe stepped in to great us - what an outstanding human! He was kind and took 45 minutes after closing to actually help set up my cars electronics and show me the features. I have a 2021 and I didn’t even know much of what he was showing me.As a business owner and in today’s world of workers and service - you have a great business and I am a very happy customer.With gratitude and congratulations. Im in the market to trade my daughters car for a used Audi if you have any on the lot:)Have the best day!
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June 2023 by Joe patrick
Just purchased a Used truck from this dealer, what a wonderful experience! I was purchasing this vehicle out of state which adds additional complications to the sale. However, Jeremy S made the experience painless and easy. Jeremy was extremely accommodating and helpful with this purchase. Will certainly be back for any future purchases!!
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June 2023 by James Marzen
An outstanding experience working with Jeremy Sylvester & the used car team, both during the sale & even 6 weeks after the purchase when the new battery on my used Tundra failed.Jeremy & the dealership took 100% ownership, initially offering to replace the battery at N/C, and ultimately sending me a check to cover my replacing it myself locally (we live in NY, 3+ hours away).I've purchased close to 50 vehicles over the 4 decades. Jeremy's commitment to customer service puts him on a very short list of sales reps actually going the extra mile towards supporting their product.
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June 2023 by Michell Vargas
On Wednesday June 14th, My husband and I visited Miracle GMC with the sole purpose of looking at a 2023 Sierra 1500 in the color Desert Sand Metallic. We had no intention of purchasing the vehicle that day. We only wanted information on the vehicle to make a decision later on. Once we were approached by the salesman Joe Shemar, it was a different story. Joe took his time to ask us what our wants and needs are regarding the truck. Once he found the right truck that fit our criteria's, he took his time to demonstrate every key/safety features as well as all the option packages that the truck came with. At this point we completely fell in love with the vehicle and felt super comfortable with Joe. We decided Miracle GMC was the place for us to bring our business too because of Joe’s customer service. We pull the trigger on purchasing the truck. Our pick up date is pretty soon. I’m super excited to see my husband in his new truck. Thanks to Joe for making this purchase super easy and smooth.Great Place, Better People. Go Joe !
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May 2023 by Jeff Weaver
Bought a beautiful used truck from Miracle Buick GMC of Kutztown. The vehicle was super clean and ready to show right off their lot. No hassle to test drive. The best part of the experience was working with Sales Consultant Jeremy Sylvester. He was very professional and went over any questions I had. He made the process super easy and was extremely polite every step of the way. He even brought me boxes out to help put stuff in from my trade. Highly recommend!
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April 2023 by Jackie Leszcynski
Joe was spectacular, attentive & very pleasant. We were in the best hands no doubt. He’s a “Miracle”
