-
April 2024 by Dr. J. Wayne M.
I have enjoyed shirts and jackets from here for years, so I decided to try a pair of pants. I knew that if I had them altered they were not returnable, but I expected to receive what I ordered. I ordered 32" waist which is what I have worn for decades. They didn't come close to fastening. When I reached out to Customer Service I was told that sizes vary. I gave them to my friend who is 30" waist and they won't even fasten on him. THEY SENT THE WRONG SIZE. Even though it is their mistake, because they were tailored - NO REFUND NOR EXCHANGE. Customer Service was very unhelpful. DON'T ORDER PANTS FROM THIS PLACE - IT'S A SHIRT COMPANY. My mistake,...but I won't make it again.
-
January 2024 by Jay D.
I have purchased at least a dozen wrinkle-free shirts from them over the past few years. The patterns are great, and most but not all come out of the dryer looking pretty good. My big complaint is collar wear. After a relatively short amount of time, little holes start to appear. I've had much better luck with Jos Banks, Brooks Bros, LL Bean, and Lands End.
-
January 2024 by Dan Stewart
I like their merchandise but I just had a poor experience. I ordered a vest but it was too large. I returned it for a smaller size. In the two weeks that it took them to process the exchange they sold out of my size. Net result is no vest and now I am out almost $15 for shipping. No one seemed to care that it was their poor operations with processing an exchange that caused the real issue. I am done with them and their poor service.*************** Update***************Company just responded below. That response does not address the two weeks that it took to process the review and they claim that they had no way of knowing that I wanted an exchange. I will they are trying to be honest be the fact is that I stated in the return that I would like to try a medium. This was ignored. Maybe I should have done this differently. I am new to this. I buy stuff. I don’t return stuff like professionals.Maybe they will respond and offer some way to make this right. Based on the implied attitude in the response, I doubt it. I hope they do. They have historically provided me quality products in the past.I have provided an opportunity. Will they work for a win/win or ignore this response?
-
January 2024 by David A
Horrible customer service I’ve been buying shirts from Paul Frederick for the past 15 years my last purchase a few months ago one of the shirts ripped on the sleeve and the stomach area. When I asked them to replace the shirt they wanted to charge me the difference while only giving me a $20 prorate on the shirt… and I would have to come up with $62 to get a replacement shirt. The quality of the shirts have gone down and they would like to blame it on my dry cleaning service which I’ve used for the past 15 years. In fact, I continue to use Paul Frederick Shirts over the past five years with not a single problem, bad customer service I would never deal with them again be wary of them. Pretty disgusting of such a large company and I’ve been such a loyal customer to be treated this way I would not buy another shirt from them as it appears that they quality certainly has gone down over the years. I wouldn’t even give them one star… after looking at other reviews, I see I’m not alone. In fact, a ton of negative comments and reviews are made about their return policy, guaranteed fit etc They certainly do not live up to any of those standards.
-
December 2023 by Raluca Krzywicki
First of all, the co promises fit guaranteed, but does not deliver the promise. Their dress shirts are fitting the shoulders, and neck but are baggy around the waist due to a bad cut template. I ordered four of them in which one was slim fit, and I have had the same problem doesn't fit as it should.In addition, the materials are promised to be 100% cotton but all four shirts were inferior, most likely polyester for a high amount each item. Customer service is Not helpful, very argumentative, with returns pushing a return fee. Probably because they receive a lot of them back.My impression is that they use a cheap manufacturer, probably China, and charge thirty times more back to US.
-
December 2023 by Mark Costa
I have never had an issue with this brand. I have a large neck and the slim fit 18.5 inch shirts fit perfect. I've had to return a few as I ordered duplicates. Easy returns. Sometimes takes about 10 days to get back to the factory. All in all a great experience.
-
December 2023 by Robert Myers
Absolutely the worst return policy—they will not return pants that have been altered, which in my case meant that I selected one of the standard hems they offered. What’s worse is that won’t even return my pants with an explanation (they’ve had them for over a month). They basically stole $200 from me. I hope that they go out of business and rot in hell.
-
December 2023 by Nancy C.
The customer service at this company is awful. They do not honor what they advertise. They offer free shipping on "all orders besides clearance" then at the last second as the sale is about to go through they say we had to change the shipping method and charge the shipping. Customer service was absolutely unreasonable and rude. I would stay away from this company.
-
November 2023 by Jeffrey Sommers
Do NOT buy from Paul Fredrick. Seems like a scam. Ordered some shirts, tried to return a few. It is impossible to get the refund. Has already been over a week. I will need to dispute the charge and file a complaint with rhe PA AG. For an online store, they should have decent return process. It is horrible. Think they are a scam.
-
November 2023 by Frederic Peycelon
Not at all as described. Purchase 7 shirts button down collar. The fabric was so thin (all of them so not a one shirt issue) that it was see through and wife felt it was like lingerie (lol). Do not buy!
-
October 2023 by John E.
Poor quality. In two years 3 no-iron dress shirts have worn out on the left elbow, meanwhile have dress shirts from LL Bean going strong after 10 years. I work in an office fairly easy on clothes. Won't be buying anymore.
-
September 2023 by Scarlet Jackson
It’s unfortunate that this company charges $125 a shirt, and the quality is very poor. I purchased this shirt for my husband, and a little over a year later, it is falling apart. I believe there is a fabric defect due to the shirt fraying and holes appearing out of nowhere. I reached out to the company and they did not care, only offering to exchange things for up to 90 days. If you’re okay with spending a lot of money on clothing that might fall apart, and dealing with a company that doesn’t stand behind its product, go ahead and purchase from them. Buyer beware.
-
August 2023 by John Rosselli
Horrible Customer Service and Return Policy. I wanted exchange but they did not have size needed. So no other options offered but refund. I paid $10 shipping both wasy each for $20 total on something I cant use. Never again. Such a large company that cant even stock a common size.
-
August 2023 by Darya Newstead
Big surprises on delivery fees and rude customer service. My husband shops here a lot I don’t think we will shop with you again.
-
June 2023 by carl weeks
I have bought a lot of clothing in the past year. The items are kinda over priced, that's why I buy from the Clearance site a lot. Awesome quality.
