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July 2025 by Debbie Fidler
Posting for mother in law. After canceling the subscription a sneaky 2nd auto renewal was still in place. Didn't know about it because it is free with the first subscriptions of food. This benefit has not been used since the food subscription was canceled. Representatives say there is nothing they can do to reverse the charge. Asked for a manager and was told there are none that have the ability to reverse the charge. While waiting for a manager was cut off. Called back and received the same response. Informed them that we would write a review. They said we should if we felt we should. Be careful with this company and fees.
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March 2025 by Jamie Mathews
BEWARE!! DO NOT use this company. They shipped my frozen food without any dry ice and everything was thawed and melted by the time it got to my house. They refuse to refund my order and are basically calling me a liar saying they “never forget”. Well according to the internet, that’s not true. A lot of people have reported this issue. Terrible customer service with no solution and $400 spent on now rotten food.
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February 2025 by Debbie L
Charged $238 but never received any food. Spoke with customer service. They sent out another box. Never received it either. Yet I was charged for the entire box when I received neither box. Canceled since I didn't receive anything from my $238 order so they charged me for an extra $125 for canceling outside the 7day window.
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December 2024 by Dan Gant
Used to be a great company. What used to be a 28 day plan is now 20 days with a two month minimum. Very difficult to cancel as they try very hard to keep your business. In the past, I'd do a one month order to get back to preferred weight. That's no longer available. Just completed my obligatory two months and will not use them again! In my opinion they are not to be considered.
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August 2024 by Jackie Markiewicz
Nutrisystem SUCKS!!!!!!!! This company hides behind fine print so they can charge you for product you don't want or will never receive. Do not order from Nutrisystem they are a crap company based on lies.
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August 2024 by Marc x
If you can make a diet out of processed food (what I call non-food) then you can call Nutrisystem a diet. The “food” is truly lousy & small portions. You will lose weight, but you are not eating food. I cancelled within the first 3 weeks. No trouble with that. But I won’t try this stuff again. It’s like 1970’s diet food and needs a sort of food reality check. People don’t eat this kind of cr^p anymore.
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March 2024 by Aponte Martinez
If I could give them less than a star, I would. I never got a confirmation for my order, so I called and cancelled it. They said it was cancelled, and the next day I got an email saying it was shipped. When I called, for the third time, they said that it was too late to cancel and that I needed to pay to return the package, and they could give me a partial refund. After a back-and-forth with customer service, the frozen part of the order was cancelled the same day, but the non-frozen part couldn't be cancelled the day before. Save your money and a headache, worst customer service ever! Go to the supermarket and get Healthy Choice low calorie food. It's the same without the problem of dealing with incompetent employees.
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June 2023 by Joyce Thomas
First let me say, Nutrisystem food is not terrible, but it is diet food, super processed, and extremely small portions; just ok. My complaint is their shady business practices. When I first signed up, I set up auto-delivery for a discount. They auto delivered my first order on a date I chose. I was sent a “Time is Running Out to Make Changes to Your Order” email about 1 day prior to the order being shipped. I did make changes but still did not get the food I ordered. I called and they did send me the food I wanted but warned me that I must make the changes in a timely manner because I did receive the “Time is Running Out to Make Changes to Your Order” email. They further warned I would not be privy to getting what I ordered again if this happened in future deliveries. I told them I did make changes when I got the email, and I could not understand why the items I ordered online were different from what was shipped. They ignored that part and attributed it to me not ordering properly (I know what I ordered and ordered correctly). Anyhow, for the second order delivery I was able to go in and put a date of when I wanted the order. I got the “Time is Running Out to Make Changes to Your Order” email about 1 day prior and checked to make sure everything I ordered was correct, then I took screenshots so I could match and verify when order was received. This time the order was correct, both frozen and non-perishable items. At this time, I wanted to take a break from Nutrisystem, so I called on 5/31/23 to cancel auto deliveries until I was ready to resume. I told the rep I wanted to cancel and did not want to receive another order. She told me my third order t was already on the way, even though I hadn’t specified a date as I did the previous two orders and I had not received the “Time is Running Out to Make Changes to Your Order” email. She told me I had to wait to receive this shipment and that I needed to call back once I got the shipment to get an RMA number. She told me I would be refunded then and only then. So, once I received the order, I called back to get the RMA number. I was told by this rep that I would only be reimbursed $77, and I had to pay for the shipping to boot. This is where they are running the scam. They protected themselves by sending the “Time is Running Out to Make Changes to Your Order” email to make sure they don’t have to send you the correct items. However, when an individual wants to cancel, they rush the order out the door without giving you the benefit of choosing a date or a “Time is Running Out to Make Changes to Your Order” email. And further, they will refund you far less than half the cost of the items, even though you must pay for shipping. So, the package total was $324.46, they were only refunding me $77 and charging some $250 restocking fee. After that I just decided I’d keep the food at least I wouldn’t be totally ripped off. As a result, I will not patronize Nutrisystem again. Several people have asked me how it was, I advised them against it and will continue to do so via posting my true story to my Facebook, Twitter and Instagram accounts and hope it reaches many people so they don’t fall victim to this scam. NUTRISYSTEM YOU LOSE.
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May 2023 by Saqqara Dahshur
Sadly, in my opinion this has become a $hit show. I've used N/S for years and I did lose weight. In the beginning I enjoyed the meals and was able to reach real live people on the phone. However, N/S has changed a LOT by way of their personnel structure which seems that only 2 persons work at N/S. Meals and the quality and taste also severely lack in the changes. Without notice the recipe or how we the consumers prep the meals change and the meals are not the same in the worst way. A refund takes forever and you will only receive 50%. In my opinion this is bad business practice. I've opted out.
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April 2023 by Nathan Araujo
Please stay away from Nutrisystem! The food is bio-engineered, has poor safety ratings, includes nasty preservatives and then they charge you $175 to cancel your order because you dont want to be subjected to that type of food! You lose weight due to portion control, not the quality of the food. The food is very unhealthy and their customer service is even worse!
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March 2023 by Kenneth Fracaro
I joined the Nutrisystem program for home delivery of meals on a monthly basis. The first delivery came and I called them up to cancel out of the program because I had a situation where I would have to do traveling for the immediate future and could not follow the program. They informed me that I would be penalized some outlandish amount for droping out. I asked them why was I not told of this right from the beginning and the rep had no answer to give me. Let the buyer beware Nutrisystem! I found out today there was no where in the contract to charge me $125 for dropping out of what I read. I will admit that I didn't read the entire 15 pages of detail they sent me but that $125 was not predominately noted in the contract.
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February 2023 by John Zeilinga
Absolute worst customer service. Canceled their program and they still charged and sent anyways and then wouldn't refund. Had to go to my bank and actually put a stop payment and make a fraud case against them. They will do nothing but take your money and give you the run around after the fact.
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December 2022 by Maryann Richey
I was on the $329 a month deal and saw a cheaper deal of $599 every 2 months. I called and the associate said she would cancel the $329 but the funds came out of my bank acct causing 3 charges on my acct for not having the necessary funds. I called after I received the first part of the $599 deal and I was told, I didn't hit the necessary button for auto delivery. I paid the $599 and all I wanted was to change to auto delivery so I would get the 2nd shipment. Instead I have to return the dry food and was charged another $125. I don't understand why you can't just change the info. I am being credited $400 but will then have to pay the difference between the 400 and the 599. I made a little mistake and it is costing me 324 plus $30 in overdraft fees just because your IT dept can't change my order to auto delivery. I want to stay on the program but you are not very good at assisting your customers. Just to let you know I live paycheck to paycheck and just doing the program is a little financially hard as it is. I really don't see why you can't change this. I find it ridiculous that in this day and age it can't be corrected and customer service is not a priority for your company.
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December 2022 by Lisa Smith
Do NOT get on these plans...any of them. My cholesterol and blood pressure have gone into dangerous territory, and I just started this in March of 2022. Went to the DR yesterday and got very concerning news, and now I must go on medication to get it back down.To cancel, I was given the option to chat, and when I told them I wanted to cancel, they said because it is health-related, I must call, and now I have been sitting on hold for over 30 minutes.PLEASE do not get on any of these plans, it is dangerous and can cause VERY serious health issues.
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December 2021 by Sandra Koelle
Save yourself hundreds of dollars by just buying microwaveable portions of beef stew and chili, preschool-sized breakfast cereal, and too-sweet protein bars from your local grocery store. That’s all this company provides: highly processed, portion-controlled food. I mistakenly signed up for this, thinking it would be like blue apron! There is no fresh food here. Total and complete scam. False advertising. Hard to cancel account.
