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January 2024 by Julie Prenatt
Prompt service.
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December 2023 by Robert “BeyondTwztd” Willyoung
Was able to get Subaru parts from them that all other parts stores could not acquire for me.
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December 2023 by mark dehner
Shauna is an excellent salesperson. Mike Harris is awesome. Tim in finance did an excellent job as well.
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November 2023 by john vanwormer
The were on spot
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September 2023 by Jeff Bliss
I was pleasantly surprised how quickly they were able to diagnose, repair and return my car back to me.
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July 2023 by terence pier
Made appointment to see a new car. Appointment was confirmed and our salesman Cody greeted us when we arrived. Entire buying experience was wonderful. Cody and his manager gave us the deal we asked for and the paperwork went smoothly. Will definitely recommend this dealer to anyone.
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July 2023 by Alan Olson
We bought our Subaru in 2015, and it now has 174000 thousand miles on it. They have done all major service on it. We continue to take it to them due to their fair price and good service department.
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July 2023 by Paul Marsh Jr.
Bought a newer used vehicle there and check engine light came on ....it was a very minor issue and they got us in quick and took care of all the parts and labor...Dallas has been a good salesman to deal with
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July 2023 by Savannah Gregory
Shauna was wonderful, very helpful and informative. I couldn’t be happier with my purchase.
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May 2023 by Corey B.
Horrible. Was offered $3k less than kbb trade in value for my 2021. They falsely advertised their car with 16k miles. When I show up it had 19k miles. According to kbb that dropped the price almost $1k but they would not adjust the price to reflect the actual milage.
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April 2023 by Kelly Deardorff
Shauna and Eric were so easy to work with to get the vehicle I wanted.
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March 2023 by Gladys P.
While on a recent road trip to Pittsburgh Pa., from Rochester, N.Y., I suddenly noticed multiple sensor lights on my dashboard came on and the engine turned off. I had to pull over to avoid having an accident. The car would not turn on. I was stranded. I had no idea where I was; only knew I was about 1 1/2 hrs. from Pittsburgh. I was able to contact AAA & Subaru for assistance and they recommended A. Crivelli Subaru, in Franklin Pa., about 20 miles from the location. As you can imagine, I was stressed, and very nervous. I had the car towed. The Service Manager and team at A. Crivelli Subaru assured me that they would figure out why the car suddenly stopped operating. They were highly professional, kind and understanding. The service team did an outstanding job helping me calm my fears. I was informed that they would provide me with a rental which was included in the warranty, and I could get to my destination. By the next business day, Monday, the service manager called, and explained that they did a thorough diagnostic test and found the problem - it was a valve that needed to be replaced. No problems, I returned, and I was able to drive my car back home to Rochester, N.Y. I want to give the Service Team at A. Crivelli Subaru, in Franklin, Pa a super special THANK YOU!! Excellent Job - Highly recommended. Gladys Pedraza Burgos, Rochester, N.Y.
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February 2023 by Lucia Christine (lucialove)
Dallas, the salesman, was great he was honest about everything with me, he answered all my questions, and just made the process so easy and smooth. Tim, the sales manager was also great to work with, he explained everything we went over and all the options and answered all my questions I had. All in all the employees were all so kind and made it a great experience. I would recommend this dealership to anyone looking to purchase a vehicle, the staff is very straight forward and does not partake in the stereotypical games that a lot of dealerships do. The whole process was super smooth and easy and I could not ask for a better car buying experience
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February 2023 by Dave Kellogg
I was not overly impressed with the parts department. I went in to get a filter and oil for my truck. It took over half an hour to get the parts and then they didn't have enough quarts on hand so they put 5 quarts in a old Motorcraft oil jug from the bulk container in the shop area. I am trying to get my filter and oil from the dealership. But maybe I should shop somewhere else.
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February 2023 by Cornelius Haugabook
The Jaguar XK Coupe has been a dream car of mine for years & when I saw the Caviar XK8 appear in my vehicle search, I immediately reached out and contacted Shauna Salata. Shauna understood my passion & urgency to secure this vehicle. The process was smooth & seamless. I wouldn’t ordinarily fly in to a state & drive 11 hours back to my home of record, but it was absolutely worth it! ??
