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February 2024 by Norman Van Epps
Very kind and knowledgeable staff. Clean store. Well laid Out.
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November 2023 by Tim W
You call and they either hang up so they don't have to answer or you cycle through the phone promts and they never pick up you go and there is 7 people waiting in line waiting 45 min to pick up. they say wait and we will fill that and 90 minutes later still not filled.
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November 2023 by Lindsey Hoover
It’s average the wait time is ridiculous drive through should not be closed
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October 2023 by Chris McClave
*I figured a simple prescription transfer would be easy.* 1st, I attempted to contact by phone while at work, multiple times, no answer. After work, I went to pharmacy in-person and pharmacist stated "will get that transferred." 1 hour later (no exaggeration), while sitting in chair, pharmacist says, "will be ready shortly". Another hour passes by, pharmacist says "you haven't picked up your prescription yet?" At that time, my patience was wearing thin. I stood up from chair and stated, "I was NOT notified it was ready." I was about to get back in pickup line that was excessively long, and then just decided to leave. After 2 hours of wait, I was absolutely not going to get back into a long wait line. No offer of apology or offer of check-out at other available register. I am a big box Store Manager, and understand staffing issues, but this situation was out of control and could use looking into. This occurred on Wednesday, Oct. 18th. *Still haven't picked up my antibiotic yet for my ER emergency.
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October 2023 by Rebecca Witherup
Love this store! It's so advantageous to get all of my vaccinations at one place and they keep track of everything for me.
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October 2023 by Alli Beck
Drive through is never open. They never answer the phone. Wait times are an hour plus every single time. Not the pharmacy to go to if you have kids or are in a hurry.
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October 2023 by Meranda Millard
Every time I call I get attitude from the pharmacy techs and have to call multiple times just to get a hold of someone
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July 2023 by Christina White
Stores are beautiful. now they need to invest in customers service.
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June 2023 by Pamela Wightman
Just waited for a full hour to get prescription which was called in last nite from ER... After the hour i had the nerve to ask the pharmacist if he was getting close to mine he amswered rudely. Idk riteaids policy but it seems to me that if a person is right there waiting they could get the order ready . I will not darken doorway ever again.
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February 2023 by maddy snyder
Rite aide in Franklin is my go to drug store. Everyone is always nice and very helpful
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February 2023 by Warren Proper
Very clean store. Items are marked well to see. Store associates were very friendly kind and cuteous
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February 2023 by Tammy Kerr
The Rite Aid Pharmacy Technician was very helpful .
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August 2022 by Billie Jo McElwain
I was out of town and my 2 year old was sick. Made it to the pharmacy and they was closed but hadn't left yet. As a mother and no other pharmacy open I had a melt down. The pharmacist, Sam, was able to help me and get my sons medication. Very polite staff as well. Great job and you deserve to know how much a little extra goes in someone's heart. Thank you
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January 2022 by Robert Boal III
Well every time i get a prescription filled it takes 3 to four hours. Today after 5 hours we only got 1 of 2
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November 2021 by Wendy Love
Was here at 3 pm it's now 3:37 still waiting for my vaccine and there is 4 people working and 3 more people in line behind me !! Wow 43 mins to get it . Very disappointed
