-
November 2023 by Ramesh D.
I shopped here for a DIY project. This is on Lancaster Ave on the malvern/Frazer side. The parking is dedicated for this store. The staff is very friendly and assisted me in getting some materials that are needed for the project. They have a wide range of items of wood and the selection is robust and mrt my needs. Overall, it was a quick visit, but I got what I needed.
-
December 2022 by M G.
I needed one yard of carpet cut from the racks. Home Depot in Frazer was happy to help.
-
May 2022 by Chet W.
There's nothing like hearing "I'm trying to clear these people out of the aisle" when you're trying to put a 200lb lawnmower box on your cart, that's what two ignorant Home Depot employees who closed the aisle for some unknown reason (it wasn't customer related) said last night at the frazer store, most of these associates are in the wrong line of work
-
April 2022 by Tony K.
Horrible customer service. Purchased a new GE freezer, defective upon delivery. Customer service was useless. I had to contact GE directly for repair on a brand new freezer. For this purchase, $100 was deducted from a HD gift card by mistake. The store's Assistant Operation Manger was very rude and refused to credit the money back to my card. HomeDepot (Frazer PA) do not care about their customers. I would avoid this store and go to the one in King of Prussia, which is great.
-
November 2021 by Jackie S.
By far the worst customer service ever experienced! I went in on my lunch break to look for the clip that removes/replaces broken Christmas light bulbs and all 3 sales associates were useless. The first lady I asked pointed and said, "If we do, it's in the Christmas section", then walked away. The second person I asked in the Christmas section said, "If we have it, it would be in the corner over there." The guy I asked who was standing there said, "I have no clue."
-
June 2021 by Josh T.
I tried to buy a dishwasher from Home Depot and they said it would be here on x day. They didn't call me didn't text or email me. They just didn't deliver it. I decided to wait for the next delivery day because I thought mistakes happen and I tried to be an empathetic human being. The day gets here and no contact about a time. I stay on hold for 25 minutes while they try to figure it and they hung up on me. I call back and wait another 10 minutes to be told they can't deliver it on the 2nd attempt either. So now I'm out two days of vacation and would need to be a third if I was stupid enough to wait for attempt 3. Home Depot used to be a great store. I've spent about 40k there in the last 5 years. I don't know what happened. Another case of corporations not giving a damn about their customer base. I'm gonna drive twice as far to go to Lowe's. Fck Arthur Blank and Reggie Marcus they can eat my 4$$.
-
May 2021 by Lon M.
I have always felt that the customer service and knowledge of the staff here was above the other box stores nearby. This was recently reinforced. The team there is burdened with an incompetent third party responsible for the delivery of appliances. As a former VP of sales for a fortune 100 company, I want to single out Jeremy, the specialties manager, Deb C, manager of appliances and Bill the assistant manager. They all worked hard at making sure the customer deserves attention in spite of their horrible delivery contractor, GE delivery. I had ordered a refrigerator and was told delivery was going to be today. Oops. They lost it and told me, oh well, maybe next week. This team, worked diligently with the contractor and when they got no where with them, they made sure that I remained a loyal customer. Thank you Jeremy.
-
January 2021 by Zac H.
Had to buy a battery to fix and issue with the FIOS backup box. Turns out the box was bad and Verizon had to bypass it which left me with a battery I didn't need. Home Depot took the battery back without a receipt just by swiping the same card I used to buy it with. I was in and out in less than 2 minutes, and the lady at customer service was very friendly and helpful during the return.
-
December 2020 by Dom M.
Terrible Customer Service... I ordered several things including a left hand door online, paid $80 extra for truck shipping since it wouldn't fit in the cheaper van delivery option (which is a lie). They were supposed to call prior to delivery, they did not. They left the entire order in the driveway at 7am in the rain. Delivered the wrong door type, and damaged it (either that or tried to sell me a damaged door). I called to complain and they wanted me to bring it to the store and exchange it - I don't have a vehicle big enough to transport it which is why I paid for delivery. They said they would call me back Saturday to schedule it (it was thanksgiving the next day so I understood the delay), but no on called. Sunday I called and they were not doing deliveries Sunday so they said they would call back Monday to schedule a delivery.... and Monday came and went with no call. Tuesday I spoke to a manager and she promised that they would bring out the correct door and swap it out for me today and that they would call prior to the delivery. I called to check up on the status as it was getting to the end of business today and found out not only that they supposedly came at 7am today but did not call me or ring the bell/knock, but that they didn't even have the replacement door with them. I'm not holding my breath for tomorrows delivery to even happen let alone have the correct door. Anytime I do curbside pickup its a toss up of either an ok 8 min wait or a long 45 min wait. tl;dr - They delivered the wrong item and have yet to resolve the issue after over a week. Curbside pickup isn't any better
-
October 2020 by David Z.
My review on their website -- which they solicited -- was rejected. This is because I noted that many employees do not wear masks or wear them below their noses. The inside of the store is not safe. It would have been nice if they addressed that safety concern instead of censoring it. I am now done with Home Depot. There is plenty of competition.
-
September 2020 by Jim H.
Very Poor Service. I have been dealing with this store since they opened and the service had just gone down hill. Being very busy and opted to use the CurdSide pick up for only the second time, and Again very Poor Results. The store worker was apologizing for a 20 minute delay after having all morning to pull 4 items together. But this issue is on Management. Her reason was kids have gone back to school and we need more help,( I guess the store was not aware of kids going to school)? Second time with bad results for curb side pick up. Not again. There are other pro stores around. What has me so upset with this besides the above is I was the only one for a half hour sitting in the CurbSide Up area. Texting, read paperwork talking etc.
-
June 2020 by Jordan S.
Do yourself a favor and NEVER EVER order an appliance or installation by Home Depot ever! I have had the absolute worst experience with purchasing a dishwasher and trying to have it installed as well. The men that arrived with the dishwasher refused to install it because they didn't like how our pipes looked. So I had to get a plumber out to our house immediately as they said they could come back if the pipes were fixed. The plumber laughed at the situation and said he could fix them but there was nothing wrong with them at all. So we paid $250 for new pipes because some guy installing a dishwasher didn't like them. Then called back to have them come back to install the dishwasher and told it would be another 4 days before they could come back out to install. Fine, scheduled. 4 days later- no call, no show. Our time slot was 1-5pm so we called at 645 and was told to call back after 7pm because "the technicians technically have a 2 hour grace period to show up" so we called back after 7 because of course they did not show up. Guess what? They close at 7 so when we called back it was jokes on us. We called the next morning and were told there was nothing they could do except schedule us again in another 4 days from now. Are you kidding? HORRIBLE CUSTOMER EXPERIENCE. Will never bring my business here ever again
-
June 2020 by Alex L.
We ordered curbside pickup during COVID-19, and the young man who brought out our items had his mask on his chin, leaving his nose and mouth exposed. He asked us a question inches from our car window and had an attitude when we didn't roll down the window and spoke through the glass instead. When shutting our trunk he gave us more attitude and a "death stare."
-
May 2020 by Nikki D.
Today i went to home depot and was helped by John, he cut about 7 different blinds for my boyfriend and I and dealt with us going back and forth about measurements for about an hour lol Amazing customer service, John made our home depot trip a enjoyable one!
-
January 2020 by Phillip M.
This location is wonderful! Everyone is happy and eager to help out. John Hufford goes above and beyond everytime we call and visit the store. I thought he was management because of his tremendous customer service. And thank you Gary for always being there to do the heavy lifting with a smile helping us out too and making us laugh.