Sheraton Great Valley Hotel offers a generally pleasant stay with friendly staff, clean rooms, and a convenient location. Guests frequently praise the staff, highlighting individuals like Chris and Jacqueline for their professionalism, friendliness, and respectful attitude. The staff's efforts to make guests feel welcomed and special are highly appreciated, with many noting their courteous service, thorough explanations, and willingness to go above and beyond, such as bringing menus to rooms or fixing issues promptly. Housekeeping is commended for maintaining very clean rooms, with comfortable beds and soft pillows that contribute to restful sleep. The hotel also features a pool and hot tub, which guests enjoy, although some find the water temperature could be warmer. The breakfast service and room service staff, including Brandon and Barb, are recognized for their friendliness and helpfulness, adding to the positive experience. However, there are some drawbacks. Some guests mention thin walls and doors that allow noise from neighboring rooms and traffic, especially for rooms facing the road. A few reviews point out a decline in cleanliness and management, with issues like the lobby smelling of weed smoke, unstocked store, and lack of management presence. The overall maintenance and upkeep seem inconsistent, with reports of peeling paint and mold in bathrooms. Despite these issues, many guests find the value worth the price and plan to return. The hotel’s welcoming atmosphere, good location near highways, shopping, and restaurants, and reasonable pricing make it a popular choice. Overall, Sheraton Great Valley Hotel is seen as a hotel that knows how to treat its guests well, though some areas could benefit from improvements.
Booked my King room several weeks in advance to show up with a double bed room. I'm not very happy. I paid for this room well in advance it should not have been given, up first come first serve! Why even ask what room I want 😒
May 2026
A/c in our room was broken when we got there. The very nice man fixed it, however it just blew like warm air on us all weekend. The bed was very uncomfortable. The staff was not very nice. There was no food at all as things were being renovated. Do not recommend.
May 2026
Hotel has potential but with the restaurant and pool both under renovation, it was disappointing. It’s definitely in the need of an overhaul.
