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August 2025 by Greg McNamara
Great service !! The tellers are wonderful. They are always very helpful. Enjoy banking there!!
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February 2022 by Tunis Cooper
This review is about the Friendsville NBT branch manager Tammy Johnson.Tammy took the word service in Customer Service to new levels, how it should be.We are full time RVers. We lived in Brackney PA for many years and did most of our banking at the Friendsville branch. Doing business there was always a good experience because the personnel were always welcoming, friendly, and wanted their customers to feel at home.So we wanted to buy a RV lot in Florida to have a place to park our Motor Home during the winter months before touring the Northern Tier States during the summer months.We needed a wire transfer from our checking account to a escrow company doing the closing. I was told that I had to appear in person to sign the documents necessary to make that wire transfer. We are in Florida so that would have been a rather difficult and expensive trip just to sign a piece of paper. Other financial institutions have policies, methods to do this through verified secure links, NBT is not one of those institutions.To make a long and somewhat painful story short Tammy engineered a way we could have that wire transfer made safely and securely for all concerned.Kudos to Tammy for going above and beyond what she had to do.
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June 2021 by Lucia Maiello
Friendly staff ?
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
