Francesca's in Lehigh Valley Mall is known for its fantastic customer service and friendly staff. Customers have had great experiences, with team members going above and beyond to assist. One reviewer praised a staff member who helped find a bridesmaid dress by contacting another location when the desired size was unavailable. Another customer highlighted the patience and kindness of the manager while resolving an online order issue, ensuring they received the correct amount. The store's presentation also received positive remarks, with many impressed by its new and improved look. Overall, Francesca's is recommended for its helpful staff and appealing environment.
Cynthia helped us and she was wonderful! We were getting bridesmaid dresses and they didn’t have another small at the location but she found another location that had it and called for us! Super nice!!
October 2022
I stopped by Francesca in Lehigh Valley Mall and the store looked fabulous! Presentation looks good. Customer service was on point! Very impressed with the stores new and improved look!
September 2021
Manger was nice I brought some personality glasses I love them ? the store is cute and little
