Tillys offers a positive shopping experience with helpful and friendly staff. Customers appreciate the excellent customer service provided by employees, who go out of their way to assist, whether it's finding the right size or locating specific items like sneakers. The staff's attitude is often praised, especially when they handle requests with patience and good humor, even when a desired item isn't available. The store features a decent selection of clothes at reasonable prices, though some customers note that the pants mainly come in a 32-inch inseam, which may not suit taller shoppers. Overall, shoppers find Tillys to be a nice store with a pleasant atmosphere and dedicated employees, making it a go-to place for their shopping needs. The helpful staff and positive interactions stand out as key highlights of the experience.
I had a wonderful experience at Tillys this afternoon. The manager was extremely helpful in making my return and exchange an easy and smooth process. She also found a pair of shorts for me in my size that I didn't see. Thank you so much for the incredible customer service!
January 2024
Nice store, decent clothes at a relatively decent price. Unfortunately Tilly’s as a brand doesn’t make pants longer than a 32” inseam. So if you’re any taller than like 5’10 you’re gunna have cold ankles tryna shop here
October 2023
I had a wonderful experience shopping in your store. The associates helped me locate a sneaker. They were so helpful and displayed excellent customer service. (Which is rare nowadays) I will definitely be back to buy more stuff
