The UPS Store

Most Recent Comments

• July 2025 by Marisol Vazquez
  Terrible customer service!!! I wanted to return packages,but since I'm an older person,don't have to much knowledge using my phone,unly the basics. Well the lady,at first told me how to go about doing what I was supposed to do,but I was having too much difficulty, and she just left me,do it by myself, instead of helping me through out the whole returns,she kept walking away. Anyway last time I go here!!!! if you don't like helping people and be friendly find a different job.
• July 2025 by vals cabrera
  I had such a wonderful experience with UPS thanks to Allison! She went above and beyond to help me with an international shipment that I was honestly a bit nervous about. Not only was she knowledgeable and professional, but she was also incredibly kind, patient, and supportive throughout the whole process. She made everything feel easy and smooth, and I could tell she genuinely cared about making sure it all went well. I left feeling confident and grateful, and I just want to say thank you Allison! You truly made my day.
  UPS is lucky to have someone like you! :)
• July 2025 by Joseph Fixl
  I wish to thank Pooja and all the customer service people at the Whitehall 4443 Store. Pooja assisted in getting a will and power of attorney notarized. I appreciate your professional courteous service. J.Fixl US Army Veteran
• July 2025 by Sheri McManus
  I had a very positive experience at this location. I am not from this area. I was staying with friends in Center Valley and stopped at this UPS on my way home, to ship out 2 boxes. I was told it could take 7-10 days. Although, on the screen that I was shown when confirming the address, it showed the 16th (today) as the expected delivery date. The boxes were being shipped ground to Tennesse. I was told that they say 7-10 days incase there is bad weather or other issues that can delay the delivery. I get that. Sort of. I was ok if the packages were to arrive within 9 days but, if it was going to take 10 days then I needed to ship it to another location. Tina, who waited on me, was very patient, even after I changed my mind about which address I would ship them to. She listened to my concerns and helped me make an informed decision. I just hope it was the right one.
• July 2025 by Jennifer Bevilacqua
  I recently went to the UPS Whitehall location to return 2 big Amazon boxes, unknowingly only printing out just one QR code. I didn't catch it until later that day after they were closed. I emailed and they were quick to respond. I was able to get my full refund through Amazon with their help. I appreciate their great customer service and friendly employees.
• August 2024 by Arcona Property
  Had to get a package shipped from a local store in their area to out of state. They picked up the package from the store, packaged it and I received it next day. This saved a lot of time for us if we drove to get it ourselves. Above and beyond customer service!
• August 2024 by Jim B
  Poosha was very helpful and professional. I used 3 of their services in a single visit and all went smoothly. Overall, a great value and great job Poosha!
• August 2024 by Not Sure
  Instead of telling me I was incorrectly shipping my amazon returns this entire time (over 30+ items shipped) so I understood how to do it correctly, I had a women charge me a 1$ for tape to close the box and when I asked why it was different this time- I got nasty attitude and told "I could take it to the other UPS drop off" for amazon (I forget the location she mentioned) mind you I DID all my shipping through this location even though its horrible to get in and out of do to its location on MacArthur and only able to turn right and cross the bridge before being able to turn around. -Now- I check tracking for UPS and find the shipment is a FULL one (1) pound less in weight vs my receipt. It is delivered tomorrow and if everything is not in there I will be filling a police report that same day.
• July 2024 by Alex Toerner
  While I hope that they were not purposefully lying to me, the two ladies who are at the front desk today misinformed me as to if I could return my package there. They directed me to the UPS hub in Bethlehem, because my package was over 100 lb .
  
  I went to the UPS hub, only for the gentleman there to inform me that it is not a 100 lb limit, but a 150 lb limit and that the UPS store on MacArthur could have, and should have accepted my package. He then directed me to the catasauqua road location due to not having as many complaints about them.
  
  I hope that this will be mitigated with further training in the future, and like I said in the beginning that it wasn't a purposeful lie in order to avoid having to deal with a heavy package.
• July 2024 by Vivek Rathi
  Excellent service received at MacArthur Rd, Whitehall, PA outlet. Every time. The team is courteous, polite and helpful with solutions.
• July 2024 by CHRIS Hausman
  This store has 2 different google accounts. One says it's open on Sundays, the other says Closed. Which one is right? I dont want to drive there and they are closed.
• June 2024 by Slims Be
  Find another Notary They're overkill on information gathering.
• June 2024 by The Baroque Baker
  Dry helpful young lady who took my return and processed it quickly.
• June 2024 by A M
  This is a HORRIBLE location!! Not only is it at a bad spot to get in and out of, because of how it sits on 145, but the parking lot is also super tight (especially when there's a large UPS truck blocking half of it) and drops off significantly on one side. There's no yellow paint or wording to caution you about the sudden drop off either.
  
  I went to this UPS Store location because I was returning an item from Amazon. The lady at the desk said that I didn't have my item in the original packaging, when I clearly did. I placed every part neatly back into the box that the item was delivered in. I removed the previous shipping label, but the stickers identifying the item (from the manufacturer) were still on it.
  
  Then, she told me that I had to buy a whole new box and a roll of tape, so that it could be packaged better. Since I was bringing the item in the original box, I didn't see why I needed to choose the "UPS Dropoff- box and label needed" option when I initiated the return. Even if I did choose that option, it would've been free and still sent back via the UPS Store. The employee appeared to be creating a problem when there wasn't one.
  
  I said that if it was necessary, I would go home and get another box and tape, but that I would rather not waste the time, effort, and gas to do so, especially since it was rush hour. I couldn't afford to buy those supplies in the store and there was no reason for me to buy anything because of what I mentioned previously.
  
  Then, she printed me a receipt and moved my box to the counter behind her. I wasn't sure what this meant exactly because it wasn't placed where the other packages that were getting loaded onto the truck were sitting. Since I was given a receipt and sort of shooed away, I just wanted to get out of there.
  
  As I was leaving, I heard the employee tell the people that were in line behind me that the packaging wasn't correct for their return either. They had a piece of clothing that was in a bag and said that's how it was delivered to them. She wanted them to buy new packaging in order to return it too.
  
  I DEFINITELY WON'T be visiting this location again, unless I have no other option. It should be a simple process to return an item from Amazon and have the UPS Store ship it back for you. I don't want to be bothered about buying additional packaging when it's unnecessary.
• May 2024 by Mattie Lennox
  Their customer service is honestly amazing. They do their very best to assist with whatever i need and they are kind and courteous. I wont go to any other UPS location even if it was more convenient to get to.