Windsor

Most Recent Comments

• October 2025 by carlos matamoros
  No customer help.just a machine
• January 2025 by kT K
  Kaylee saved me. Needed a dress for a wedding. She was soooo much help!!!!! If I need a dress again, I am for sure coming back to see her specifically. You can tell she knows her stuff and made this process easy and fun. Thank you Kaylee🙏🙏🙏🙏♥️♥️♥️♥️♥️
• October 2024 by Michelle Manning
  Absolutely the worst customer service ever. There was a pair of earrings that was missing the silver backings and were only held onto the cardboard by a throw out rubber backing. I asked the cashier if they could just swap some backings from another pair of earrings, and instead of kindly saying, "no I am sorry we can't do that, did you still want to purchase them?", she was rude and passive aggressive with a condescending tone multiple times. She also was very annoyed with customers who kept setting off the alarm by accidentally walking too close with merchandise, and kept shouting at them across the store. She should find another job if she does not like working directly with people. I made 3 other store purchases at the mall after Windsor and the customer service was amazing.
• March 2024 by Big Blaze
  Sharon helped my daughters out and she was so nice and kind she was very patient with us she picked out some gorgeous dresses out too thanks so much you should go here because the people and dresses are amazing
• March 2024 by Danielle T
  The one girl didn't have much of a personality and sales final on jewelry is crazy
• February 2024 by Makenna M
  Shopping here for formal events such as homecoming & prom always leave us disappointed. The selection here is almost always the same, with only a small number of options. We’ve started going to the Windsor store in the King of Prussia mall and always find something there!
• January 2024 by alyssa r
  I wanted to take a moment to share my positive experience at your store, particularly with Aneesa. She provided exceptional service and made my shopping experience truly enjoyable.Aneesa's expertise, friendliness, and attentiveness were outstanding. I highly recommend her to anyone looking for excellent customer service.
• November 2023 by W
  The manager at the Whitehall Lehigh Valley Mall location is all ego and zero customer service. She doesn’t know how to apply the return policy according to their own rules. I bought huge white angel wings for a Halloween costume. I literally bought them the night before. I tried to return them so they were not used. When I got them home and opened them they were falling apart. There were feathers everywhere other than on the wings. Nobody told me they were non-returnable. It was listed on the receipt that special occasion dresses and jewelry were nonrefundable. Problem with that is you get the receipt after you’ve already bought the item. So the issue is wings are not jewelry and they’re not special occasion dresses. Therefore, I should’ve gotten my money back. The manager came up to the counter and her statement was …”yeah what”. She already knew what the problem was because she was standing right there, but she had to make me repeat it. Yeah that’s right put the customer in her place. I told her I wanted to return these wings and she said no they’re nonrefundable. I said what policy does it fall under… jewelry or special occasion dresses? She said jewelry. But, this is not jewelry. She said too bad! This girl has no business managing anything. I want my $30 back and I don’t want any more of their made in China garbage. The same dresses are cheaper on Amazon. If you buy one with sparkles, sparkles will be everywhere because they’re glued on. Windsor, is this the best your customers deserve???
• October 2023 by Jeff Shannon
  Nicol was very helpful and very nice! Great customer service!
• October 2023 by Kristen Kirk
  Beautiful dresses and great prices
• October 2023 by Alicia Watkins
  Nicol was so helpful and personal. Made my experience amazing!
• August 2023 by Cam Bellissima
  Emily the assistant manager is super helpful, personable, & kind! She made the overall experience great! Thank you Emily!!!
• August 2023 by Angela Saloum
  the manager rolled her eyes at me because I wanted to make a return and she wasn’t even the one on register? I asked the girl what I did wrong and she’s like oh my manager is just cranky. Like ok tf. Don’t know her name but she’s short, black, stank face and worked at around 5 on 8/14/23. And had a bun that was falling apart.
• August 2023 by Nyasia Gardner
  A bit on the pricy side but you won’t regret anything you get from Windsor because their style is trendy and classy! So this will forever be my go to store!
• June 2023 by Cristina Martinez
  It was my first time going into the store today and it was a great experience!! The customer service is amazing! Shout out to Jakiyah, Clarissa, and Styles for helping me today. I will definitely be returning in the future.