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February 2024 by Charlotte Holloway
I was there last week for a jewelry repair, there were 2 associates both women, one was showing wedding rings to a couple behind me, I was shocked they wanted to lease a ring! Never heard of that. The lady that was taking care of me went above and beyond to find me in the computer, it took about 20 minutes from start to finish another customer came in and I thought I was going to have to wait longer, but she never stopped taking care of me, checking diamonds in my other ring. I wish I remembered her name. Best experience with Zales in 20 years I've been a customer.
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February 2024 by Kevin Morales
Experience was 100% amazing, excellent attention to detail
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February 2024 by Ashley Acevedo
Maria was super helpful a pleasure to work with. Helped me find exactly what I was looking for.
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February 2024 by Tyler Smith
Amelia was fantastic to work with. My boyfriend and I just found the perfect engagement ring today and she made the experience go seamlessly. I recommend anyone looking for jewelry to stop by and see her. She was knowledgeable, professional and super friendly. Thank you Amelia!
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February 2024 by kristen fehr
The absolute best experience always goes above and beyond ! Ashley should be the manager!
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February 2024 by Diane Villanueva
The girl was very polite even though she was the only one working there and I had to wait. She was very swait and eventually got to me.
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October 2023 by Leslie Sinanan
Maria was amazing! Attentive and patient and we left with everything we needed!
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September 2023 by CadenIsPandas
Maria was awesome, helpful, and read us perfectly to help us choose the right ring. We love coming here time and time again.
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August 2023 by Paige D
Ashley was absolutely wonderful! I found a ring years ago that is not being made anymore and she helped us special order it for our big day. Thank you thank you!!
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June 2023 by Kristen Schaffer
After having months of unsuccessful, disheartening “Customer Service” at the Reading Berkshire Mall, Zales, we had almost lost all hope. The “manager” of that store is a disgraceful wreck and the other employees, lack extreme training and knowledge. I reached out to Robin, the manager of the Zales at the Lehigh Valley Mall in Whitehall, Pennsylvania and she was an absolute breath of fresh air!! She is very professional, knowledgeable and kind. We booked an appointment with her to have my engagement and wedding band specifically made for me. My soon to be fiancé and I had an incredibly wonderful experience with manager, Robin; James, the salesman, and Csabo, the jewelry maker. They helped me design the ring of my dreams, and I couldn’t be more grateful.
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June 2023 by jackie cruz
I was at Zales today, and Ashley was so great!! She really helped me and my soon to be fiancee out with my wish list of all the beautiful engagement rings so he can have a great idea in what I like!! We are so lucky to have her help us she took her time she was awesome!! Thank you so much Ashley!!
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May 2023 by Michele Rose
I had a great experience today with Scott. He helped my boyfriend and I pick the perfect engagement ring. He is so experienced in his craft and it shows, he answered all the questions we had and even gave us additional information that we wouldn’t have thought to ask about. I’m so happy with our experience, thank you so much Scott!
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May 2023 by Kiara Benedict
Robin is AMAZING! She’s been working with my husband and I for about 6 years now. She helped my husband pick out my original engagement ring and now my upgrade. She’s so sweet and remembers us every time. We’ve gone in looking for upgrades several times and she’s always so patient with us. She helped me pick out my upgrade and she truly understands my style and our budget. Thank you so much Robin!!
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May 2023 by Patricia Cacatian
My Zales associate was absolutely amazing! My bf and I were definitely a complicated order to say the least. With my bf's custom ring sized finger and my indecisiveness, we definitely were a hand full but our associate handled it great. He even went above and beyond to make changes to info on my leasing account and push for what I needed to complete this mission my boyfriend and I were on to find my engagement ring and his wedding band. I still can't believe they are ordered and on the way...... all thanks to my Zales associate. My apologies that I can't remember his name for the life of me but his Assoc# is 13573298.Thank you again for all your patience!The soon to be Duka's
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May 2023 by Nakia Anderson
Deon was AMAZING!! He was helpful, accommodating and very patient!! He worked with me and my millions of questions!! Absolutely made my experience awesome and recommend his service!! Deon thank you again for making my engagement AWESOME!!
