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December 2023 by Bryan Herr
Nice selection, great deals on discounted candles. Friendly staff. Check it out!
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August 2023 by Amber Long
My favorite place and my husband and boy's like it to. They like their body products for men. I love their body spray, hand soups, pretty much everything. This is only some of what I got.
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July 2023 by Angela
I was there before vacation to stock up. When I couldn't find the scent I wanted in a travel size, my daughter asked the manager on duty (who was training someone) and she said they had none in a travel size. Fine. Then she said very snotty "you can buy a large one and put some in a smaller bottle". No joke Sherlock! It was the way she said it, not what she said. I was provoked, so I went to the check out. When I gave her my coupon she started quizzing me relentlessly on where it came from. Because I was put out, I told her "Look. You already made me mad, I just want out of here now." She replied "Oh I am sooooo sorry." With an eye roll.I left there and haven't been back to ANY Bath and Body. Nor will I.
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June 2023 by Eric I.
Terrible shopping experience. Went to buy a $11.95 candle only to be told it was full price at $26.95. When I showed them the sale sign right next to the item, the manager just shrugged and walked away. Sadly, customer service seems to be a dying quality...
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May 2023 by Heather C
Love this place. Such great deals friendly customer service as well
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January 2023 by Kayla Hodge
I was a fan of this company until today. I even worked at a different store for 2 years before. Today I went in to exchange 6 soaps that I received as a Christmas gift and was not fond of the scents of 4 of them and already had another that I received 2 of. I took them to the register to let them know I was bringing them in for exchange prior to looking for new ones and was met with the information from 2 employees that per the updated company policy from 9/14/22, the company no longer does even item exchanges (i.e. a soap for a soap), which is really all I was looking to do. I was not trying to exchange soaps for body care (lotions, shower gels, fragrance mists, etc.). I simply wanted to exchange 6 hand soaps for 6 different scented soaps. The women pointed at each of the soaps citing 1 was $3 so I could only get another for $3 (full price is $8.50 each) and the rest were clearance, so I could only receive credit for the clearance price of each, so basically $51 worth of products for what would come out to maybe $14 (thinking $3 for 1 and the others likely 75% off). What kind if joke and rip off is that? I asked the workers what they do when other people come in wanting exchanges from Christmas gifts they got, and they told me the same thing. They almost seemed puzzled with I didn't have a receipt. These items were GIFTED to me. I was not given the receipt with the gift! Plus, the day after Christmas starts their semi annual sale every single year, so be aware anything you need to return that was gifted without a receipt or exchange is going to come up at a dirt cheap price and you're barely going to be able to get a different product in place of it. The new return policy is not customer friendly. When I worked at Bath and Body Works (which includes time within the last 5 years), they stood behind a 100% customer satisfaction guarantee. My store did returns and even (meaning product for same product, not oh this is on clearance for $3 so you can only get a $3 soap in its place) exchanges all the time! Meaning you could exchange a soap for a soap, a wallflower for a wallflower, etc. or get store credit and purchase something else. Heck, 1 specific woman came into my store frequently and would return and exchange old items that were years old, used, half filled with water, etc. That was ridiculous, but I was instructed to honor the returns. I agree that those types of returns and exchanges were inappropriate but why I was not permitted to exchange this year's collection of soaps for simply other scents of $8.50 soaps is crazy. Shame on you Bath and Body Works and shame on your rude and unhelpful employees.
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July 2022 by Carolyn Renee Harper
I love everything about Bath and a body Works.
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March 2022 by Eddie Rausch
Great store! Friendly staff, large selection of items.
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February 2022 by Lisa Shower
Nice selection but prices have increased significantly.
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September 2021 by Angela Huyghue
Their staff is always courteous and helpful. But if you believe that Outlet means reduced prices think again! There candles are still at the regular price of $24.50....why are they at the outlet store?
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July 2021 by Brandy Plunkard
The employees were nice and helpful, helped finding the right items.
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July 2021 by hollie noel
Not even greeted when my son and I walked in. Store was empty so no need. Very unfriendly staff.
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May 2021 by Linda Lenhardt
I was in the gettysburg store the other day. Everyone was very helpful and friendly. I noticed that Brandon did an exceptional job. Very helpful. Seems to enjoy his job and had a great attitude.
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February 2021 by Darren Eddy
Love this place . my wife and I never leave empty handed. Great products and we never seem to have enough .
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February 2021 by willie williams
The place is awesome.