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September 2023 by Kevin Estep
I had a great time and have nothing but good things to say about the people I worked with. I was very impressed by the sales person I dealt with, his name was Matt. He was very nice and helped me save money where I could with buying my challenger sxt. The whole process was easy and fast.
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September 2023 by Heather Fedak
Brandi was great to work with! Made the buying process easy and quick! We are repeat buyers and this purchase process was just as good as the first. High quality vehicles and Excellent customer service!
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August 2023 by Theresa Civitella
I had a great experience purchasing my Jeep Gladiator here. My sales rep Dave was very nice and worked with me really well. The finance guy, I believe his name was Matt, was very knowledgeable, professional, and kind. I think what was most impressive was the guy who oversees the detailers was out touching up the detail work on my brand new truck in his dress pants and dress shoes to ensure it was up to his standards. Thank you, all!
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August 2023 by Marco Fanelli
Unfriendly and not helpful. Would not recommend this dealership.Story:I bought a new Grand Cherokee just before moving back to Pittsburgh. After a few weeks of owning the vehicle, I noticed small paint drip marks along the hood and trunk edge of my vehicle. The larger problem was that these small drips began to chip off. I went to the dealership to point out the problem and have it fixed as it was a brand new vehicle. The gentleman I spoke with did not care to help me because I didn't buy my vehicle from Krebs dealership even though I had just moved to Pittsburgh. Furthermore, when he looked at my vehicle he said there was nothing they could do and wasn't even willing to file a warranty claim. I have been to several Jeep dealerships throughout the years of owning vehicles and all have been pleasant experiences until going to Krebs. Definitely will never go back.
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August 2023 by Chris matan
They are really great folks to work with from when I made the schedule to getting my items fixed (past and present). I switched from going to Jim Shorkey on McKnight (many bad experiences)- to see these guys and it was the best thing I ever did. They have fixed it right the first time for all my problems. This is how customer service (and repairing something ) should be? Definitely recommend if your looking for a service center!
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July 2023 by Greg Frederick
Krebs service garage was awesome. I had a lot of trouble with another local dealership and a friend referred me to Krebs. They were very professional, and my service advisor, Don, made me feel like a priority and kept me informed through every step of the repair process.
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June 2023 by Russell Ciolli
Matt is an informed and helpful salesman. He ordered our car from a different dealership to obtain specific features. He has since called us several times since our purchase to see if we had any questions. Weeks after the purchase he offered to schedule our desired rustproofing.Don, a service manager, facilitated us when one tire was gashed beyond repair from a road hazard.He stepped up and arranged the service which turned out to be excellent! Like Matt, Don put our minds at ease.
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May 2023 by Doug Gerwick
My wife and I arrived at Krebs 90 minutes before closing on a Thursday to test drive a Ford Edge they had on site. Matt Kershaw pulled the car up to the front of the lot for us to look at while he made copies of our licenses for our test drive. We ended up taking it out for almost a half hour. Upon return we went over the vehicle again and went inside to negotiate a deal. We made a deal that was fair to both sides rather quickly and left a deposit to hold the vehicle. We went back on Saturday to finalize the transaction. There were minor dings on the hood, possibly from hail… and without asking the dealership made arrangements to have those repaired later in the week. They did not do any hard sale pitches for any extras, they went over the various extras like any dealership, but they did not try to trick their buyers in to them like other dealers have tried.. we appreciated the friendly, upfront, no pressure sales.. we highly recommend Matt. He is friendly and easy to work with.
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May 2023 by Bryce Petrunich
I was a first time truck buyer and I don't think I could have picked a better place to go. I purchased a 2020 White Ram 1500 Big Horn truck. The customer service at Krebs was fantastic by the salesman Luke and his team. I never felt pressured into saying yes to something because they did not try to push anything on me like I heard most dealerships will try and do. I actually felt like I was talking to a friend while we waited for all the paperwork to be approved. Krebs got me a better loan than I had already been approved for. Before driving off, Luke came into the truck with me to show me all the key features the truck had that I would not have known about such as CarPlay and how to adjust the settings on my instrument panel to my liking. There was also a small dent in the bumper before I purchased the truck since it was pre-owned and they agreed to fix it for free. I purchased it on a Saturday and they had me bring it down Tuesday to get repaired and gave me a loaner vehicle to use until it was ready. On Friday, Luke called me and told me it was done. Luke texted me for my home address and delivered the truck with the fixed bumper to me, at my house, saving me a trip to the dealership which was awesome!
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February 2023 by Jim Burkholder
A great experience from the sales of the vehicle and the service after.Unlike the buying experience previously at other dealerships they have exceeded any expectations we have had.Definitely would recommend to anyone looking for a more personal experience.
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February 2023 by Tim Bain
I love the people who you talk to at the front desk. Service manager and service representatives are great. They listen to you and take the steps to complete your service request. The problem is with the service technician working the shop. You must check their work and then recheck when you receive your vehicle. They have given my vehicle back and I have had to return it on more than one occasion. This is for simple easy things like oil changes, and fuel filters. What would it be like if the service is for breaks, transmission, engine work and so on? I'm not willing to risk it.
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February 2023 by Adam Becker
Best CJDR dealer around. I’m a repeat customer for 2 vehicles now and truly no other place I would rather go. Purchase was easy and stress free. Special thank you to Luke V who is a big part of the great experience at this dealership.
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January 2023 by Dan Corbett
I have purchased many vehicles from dealerships over the years and this was one of the best experiences I have had. Justin and Amanda were very helpful and straight to the point. I went in knowing exactly what I wanted and they did not try to take advantage of that like a lot of other dealerships do these days using the lines “If you don’t pay the MSRP, the next person will.” Or the “It will be gone if you don’t buy it today!”The truck I purchased was a fully loaded 2022 Ram Limited with the Ivory white pearl tri coat and blacked out night package. I could not find that combo with all of the extras that I preferred anywhere within 200 miles other than at Krebs. With that being said, typically a rare top model fully loaded does not qualify for any rebates, incentives, or discounts. Being that it’s the end of the year and I was agreeing to buy the truck on the spot if they knocked off what I felt was fair, Justin and his Finance manager Amanda agreed to the discount below MSRP that I felt was fair.The next day I went back to pick up OEM splash guards to keep any debris from causing paint chips and I had mentioned to Amanda about wanting the touch up paint. She ordered it for me at no cost.I would definitely recommend stopping in to purchase your next vehicle here. Nothing but a great experience!Thanks again for the beautiful truck and great deal!
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January 2023 by Ron Loesch
I bought my new 2022 Jeep Grand Cherokee Overland from Krebs CDJR. The experience was great, never felt pressured and I got a great deal. Would definitely buy from them again, Matt was a great salesman.
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November 2022 by Joshua Grant
I took my brand new Grand Cherokee in for service, the vehicle would slam into park while driving obviously a huge safety concern. I had to wait 2.5 weeks for an appointment then the day of my appointment all they did was check for codes. They didn’t even put one mile on the car to see if they could replicate the issue. I called back on the way home and all she said was make another appointment. I then left a message for the sales manager as I have purchased 9 vehicles off of Krebs and he never returned my call. They lost a customer for life.
