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February 2024 by Betty Anthony
Terrible since the other company bought was threatened to pay the safety fee plus tax and my fuel gets paid by li heap was told it would go on my credit very nastty got another delivery today and the same thing a bill came with it for the total amount li heap didnt even get it yet and the bill wad stuck out on the tank not on my back door and i use a walker to walk not very good service
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December 2023 by Skyler Milheim
The Gilbert office is very helpful now that the wonderful lady behind the counter is back! She is extremely knowledgeable and it is so much easier to actually talk with someone in person. I have been a long time customer even before the new company took over. Great service and friendly people here!
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November 2023 by Bill Kowalski
They are over priced and seem to be confused if you call with a simple qeustion. Looks like they've gone downhill since paraco took over here.
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September 2023 by Frank Costa
I called to ask about filling portable tanks. The person who answered was not at the location of the facility listed on Google. She told me that there wasn't anyone answering phones at the Gilbert location. I was quoted 46$ to exchange a 40lb tank. A 40lb tank holds about 9 gals of propane. Do the math. Tolinos will fill that same tank at their facility for 26$. I would avoid this company.
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June 2023 by Luke Wallis
Changed owners and no longer worth going to at all. Was closed during business hours, zero help when calling, and prices higher than a grocery store exchange - why bother? Go to Hellers- Reply to reply, you're saying the same thing to every review and clearly nothing is changing. I tried calling the day you were closed during posted business hours and nothing was done that day either. And your posted price is way too high. Fix that and we'll talk, until then your business is a failure.
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May 2023 by Tony C.
I just brought two propane tanks for my barbecue to fill up at Warners in Gilbert. Waited in an empty lobby for 3-4 minutes, and when the portly fellow finally came up to me from outside he was on the phone and acted like I was bothering him. He stated cash only. Nothing on the website or advertisement stated cash only. The total for two tanks was $40. I happen to have $39 in my wallet. He told me I would have to come back. I ended up getting one tank filled but regretted it the whole ride home thinking why did I give them any of my money? not just because they wouldn't let me off for one dollar out of 40 but waiting any more than a minute when there's no other customers there and then the guys on the phone the whole time just left a bad taste in my mouth. Live and learn. I'll try Hellers next time. You might want to learn from my mistake and go right to Hellers also.
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April 2023 by Russell Friedman
Since Paraco took over everything went downhill. Called to order oil and the person I spoke to was so nasty, we have already switched to another local mom and pop business and will be moving our propane service over to them as well.
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February 2023 by LaShawn Jackson (Big Mamma)
Excellent co. before being bought out. Their prices are extremely higher than other companies. I'm disabled and receive LIHEAP. I asked for my refund Dec 1. As of today it still hasn't been sent(processed). I believe this was a stall tactic so I couldn't utilize funds with another co. Now I'm about to be without heat. Customer service is poor.
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February 2023 by Paul Martin
We shouldn't have to wait almost 2 months for gas delivery ... and to have to wait for the tank to be at a certain percentage to get refilled ... Last years service was great .. it didn't matter how much fuel we had ... I paid the bill and 2 to 3 days I was refilled ... plus I'm only 4 miles away ... going on 4 years now this May but up in air on what to do ... Pellet stove here we come
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January 2023 by Andres Montauban
Company was sold to Paraco, they have become extremly expensive I understand inflation, but no way it increase so much they try to increase my price over 280% insane. I cancel, one day they came to fill my tank and try to charge after very sneaky. (By the way they came to fill when prices peak)Stay away
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November 2022 by edward perkins
They call last Sunday they said they 24 to 48 hours here it's 5 days later and I called them and they said you were supposed to come and deliver propane nobody showed up yet terrible service what's going on why you call people and you don't show up what is that
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October 2022 by Dianna Russell
I called to have them look at my fireplace pilot light, which wasn't staying lit. The technician was here less than 20 minutes, cleaned some dust from it, used MY paper towels, and charged me for a yearly cleaning/maintenance visit -- $199! Plus $14.99 for "supplies"!! When Warner's owned this, a service visit was less than $100 and the guy actually cleaned and checked everything. This guy sat in my driveway for 15 minutes after the visit -- I guess to charge me full price. I am very disappointed since Paraco took over and will not be using them again.
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October 2022 by Ryan Konrad
Now owned by Paraco. They charge a lotttt more for home heating oil then anyone in the area. Call around for prices before using Paraco
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June 2022 by Ashley Johnson
Warner's propane and oil used to be such an amazing small business then they sold to paraco and it all went down hill. Extremely upset with this new company. They are a bunch of liars in their corporate center. Should be ashamed of themselves.
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March 2022 by Boyd Taylor
This company has been bought by Paraco now servicing NY, NJ and Pa. Their service has become horrible. Customer service is practically non existant.
