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December 2023 by Rick Huyett
In the Gilbertsville PA store, Jorge and Logan were super friendly and helpful. And quick!! A++
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November 2023 by Darrell Bavis
Very good business
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July 2023 by Linda Kennedy
Do not go to the ATT store in Boyertown! My daughter just got a phone there, the guy lied about the price, said it was discounted $300 which it's not...(reflected on the bill) and after she said she didn't want insurance, he signed her up for it anyway (received the welcome email from the ins company). Dishonest people.
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July 2023 by Kelly Guller
Logan was amazing! I came in to upgrade 2 phones and he spent an unbelievable amount of time working on our account to save us the most money on our monthly bill. He also made sure we understood every charge on it. He was so pleasant and helpful! He went above and beyond and for that we are very grateful! AT&T - hang on to this guy! The best!!!
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April 2023 by Beckie Sonnie
Luke was extremely helpful. He went above and beyond to help my daughter and I pick a cell phone for her. His customer service was excellent!
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March 2023 by Priscilla Hess
I would recommend going to the Gilbertsville store. They helped me alot yesterday. Told me all the stuff that the Pottstown store did not. Very disappointed with the Pottstown store
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September 2022 by Trevis Buckley
Waited in the store for 15 min while the rep was out back on a break. He walked in on the phone and rather than hanging up he asked what he could help me with. I said I'll wait until you're done, he put the phone on mute and then asked again as if I was bothering him. 0 customer service skills. I'll take my business to another store
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August 2022 by Nicole Miller
I bought a phone through Best Buy but they wanted to charge me $80 to help me set it up. I did it myself, it things didn’t not transfer over. I went into the AT&T store in Gilbertsville and Sam, James, and Jorge were the nicest and most helpful people ever!! They helped me and didn’t pressure me into buying Direct TV. They were genuine and did recommend a product, which I ended up buying. I live about 45 minutes from this location, but will go back because of their amazing customer service. Great job, guys!
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July 2022 by Dennis N
Great store rep with lots of knowledge. Very helpful and courteous would definitely go back and recommend this store and that sales rep to anyone. Very satisfied
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May 2022 by Brenda Saraceni
Sam, was amazing, I went in there because I down loaded somthing on my phone which for some reason I seem to do a lot.Sam was so pleasant and nice thank you Sam, I'm sure ill see you again lolBrenda Saraceni
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April 2022 by Ray Phillips
I upgraded to a newer phone and Jorge at Gilbertsville was able to help me with the transfer with no issues!! He was very helpful and very knowledgeable! Very polite!! Would recommend Jorge for any needs or services! Great job!! in and out of the store in 15 min!!
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March 2022 by teresa fry
Sam was very helpful with our ATT account. All of my questions were answered. Even though we didnt purchase any phones that day, when the time comes for us to purchase new phones we will go to the Gilbertsville store and ask for Sam Churchray.
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March 2022 by Raymond P.
We have done business with this location in the past but the service in it has gone down hill to terrible. Our intent was to upgrade our two phones yesterday. When we entered the store the service employee was extremely unprofessional in both his appearance and presentation to us. We were then waited on by the other sales representative who appeared more knowledgable but kept leaving us to wait on other customers saying it would only be a minute. We waited 41 minutes while he serviced someone else. Finally we left the store. We are looking at other providers or if we decide to stay with AT&T will look for another establishment or purchase on line! I do not recommend this location!
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February 2022 by Ian Halvorsen
Sam went over and above tonight to help me upgrade my plan. He was friendly, knowledgeable, and made sure everything was set up correctly on my phone. Couldn’t have had a better experience. I just found out one of my phones is due for an update. I will be looking forward to interacting with Sam again!!!!
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February 2022 by Remi Kopp
Sam was extremely helpful. This whole day has been very confusing and hectic and no one could help us, not the Apple store, not other AT&T stores, no one. However we figured we would try to go to our local AT&T store and see if they could help. Sam was able to help us and Answer all of our questions. I can’t thank him enough, he gave us a straight forward answer and I hope his boss looks at it review and really appreciates how great of a employee they have. I think Sam deserves a raise or promotion.
