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October 2023 by Roxanne Fuselier
Staff were very friendly. Room was clean. Wasn’t too crowded.
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October 2023 by Gina Slater
Beds are not very comfy, but the linens and pillows were great. One gripe: I reserved the room for 3 adults, but everything was still stocked for 2 (towels, TP, coffee).
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October 2023 by SAH_Anthony
Absolutely love this place from the service to the front desk clerks even all the way down to guess. My children and I had a ball, The awesome pool area reminds me of a small planet fitness / resort. Front desk helper Brooke was amazing when it came to booking and helping us with reservations. We felt like we were home in every way and I really appreciate the whole staff for making my stay an enjoyable experience. I would definitely recommend you stay here. Very kid-friendly business friendly as well as romantically getaway friendly. I have nothing bad to say about this location. They give out amazing breakfast in the morning and the beds are so comfortable. There was just one hiccup with our stay, our refrigerator did not remain cold so my food did go bad, but once brought to management attention it was handled and taken care of. Amazing place overall! Looking forward to going back on a romantic getaway next time without the kids...Rooms: Clean and very comfortable bedsNearby activities: Just go on Google with your location and they will pop up, there are some many all around you at this location.Safety: I felt so safe, even safe enough to walk my dog at night.Walkability: There's about two restaurants within the same parking lot of the hotel.Food & drinks: There are two restaurants within the same parking other Hotel not even a three-minute walk to either oneNoteworthy details: The front desk clerk Brooke was amazing, I'm so happy they added her to the team. The whole staff that I came in contact with, made us feel right at home. The training of the staff is awesome everyone was welcoming and helpful.
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October 2023 by Henry Placencia
This is a very clean and well located hotel. The complimentary breakfast is perfect especially if your traveling with a family. The pool and fitness center is a plus. Also they are surrounded with restaurants so the choices are endless. I highly recommended this hotel.Food & drinks: The breakfast is really good…they have great choices.
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September 2023 by Jflash
The service and amenities were very good (nice pool). But something about all of the raving review made it feel very overrated..
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September 2023 by Raquel
The pool was very hot and we asked it they can change the temperature but they said they couldn't do nothing about it so we rate the pool a 1 it's big but not
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September 2023 by Jae Wyne
My experience here was A1. Agnes at the front desk was extremely kind and professional. She went above and beyond during my check-in and I truly appreciate it. My room was clean and we had a quiet stay. In addition, the breakfast in the morning was tasty, hot, and the variety was plentiful. The entire was friendly from the am front desk agent to the person setting up for breakfast. I was pleased. Thank you!
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September 2023 by Brianetta Jarmon
Absolutely love everything about this Hotel, the service is good the atmosphere its self is wonderful. You get a great breakfast in the morning it's near a couple of restaurants which are directly across the street within the same parking lot, for afternoon and evening mealsThe pool and Jacuzzi are so relaxing, its family welcoming. It really feels like home. The front desk Customer service is amazing, they are so accommodating and understanding and helpful.Rooms: Are cozy with a luxury feel.Nearby activities: There's quite a few bars a little up the road driving distance and plenty of shopping centers near by.Safety: My family and myself felt very safe.Food & drinks: They have a little store on the side of the registration desk, which has sodas chips and other items that you would need for stayover.
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August 2023 by Ken Prigh
Clean, well organized, friendly staff, good breakfast...I highly recommend as a place to stay.
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August 2023 by Matt Schreck
The front staff, Matt and T, were wonderful to deal with. Will stay at this hotel every time I am in the area.
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August 2023 by madonna woods
One of the best hotel experiences I've ever had. From the team to complementary breakfast, it was customer service at it's finest. I felt welcomed and safe. My room was clean and all accommodations needed, were provided.Rooms: My room was awesome, clean and comfortable.Nearby activities: This hotel is in the center of many stores. Whether your looking for a dining, shopping or pharmacy need, it's all located by the hotel.
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August 2023 by chrisfagan23 fagan23
For a diamond member, let’s throw that out the door. Just exclude Matt - and I believe Amanda in the am - who both (Matt/Amanda), are great! Unfortunately everyone else and over all services from everyone aside from names listed above- TERRIBLE. I ran out of towels and was told she was the only one at the counter-which is hilarious because the same person WAS SLEEPING IN THE LOBBY AREA ON THE COUCH ON MY LAST STAY, and I had to wake her up to be honest as a customer and let her know what I was getting from the pantry. Aside from Matt and Amanda, all employees should take a look at the Home2Suites just five minutes away- to see how the customer comes first in customer service.Last week - I had a bad, what turned out to be a very bad chest infection. For some reason my card wasn’t going through. I talked to the General Manager at 2:16 pm, and she told me I had until 6pm to find another form of payment. Earlier that morning I was told midnight would be acceptable. Nope - even after offering my truck keys as collateral until I could WALK ACROSS THE STREET AND FIND OUT WHY MY CARD WAS NOT GOING THROUGH. Nope - not good enough for Ayesha I believe the managers name was and if I misspelled I.apologize. Bottom line, aside from Matt and Amanda- customer service here is terrible. Not trying to flex my diamond member status- but everything is a chore with remaining staff. The fact I had to find the counter person, after multiple calls, sleeping on a nice comfy couch- to request a couple items and also to feel like I was upsetting this person, terrible experience.Again, Matt and Amanda are great. Everyone else needs to work on not putting (non—verbal communication, body language, lack of caring) - seriously, felt like I was bothering them with any request-from something as easy as bringing a couple towels up to our room. And to get a reply from, who I believe the same person who was sleeping on the couch, that she was the only person working the front desk. Funny, and convenient. Making the customer do the work.From someone who hardly does reviews and thinks this is important. CF.Rooms: Bed bugs - check the rooms.Noteworthy details: Body language says a lot. Aside from who was mentioned above. Get better and try to remember you’re here to help us, not make things more difficult.
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July 2023 by Laura Horowitz
It is definitely located on a busy road so traffic is something to be aware of. Overall the rooms are clean and okay. I can't say that the furniture isn't scratched or the most modern, but for a clean and safe place to stay, it's a win. For anyone that needs to work remotely while here, the wifi is pretty good and it does not seem to have any slow downs. Be aware that this books out fast though. I wouldn't really want to walk anywhere to go get food but if you're content at eating at Chick-fil-A (it's right across the parking lot) then you'll be content!
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July 2023 by Robert Glietz
Nice hotel. Friendly, competent staff. Clean room and facilities and breakfast was great. Would definitely stay here again.
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July 2023 by Ken Goss
Very nice hotel with a truly phenomenal staff. Genuinely concerned about meeting your needs and customer service is top notch.Safety: Very safeFood & drinks: Chick-fil-A and Texas Roadhouse are adjacent. Numerous other eateries in the area.
