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November 2025 by Cathy Holman
Great displays. I love to pop in to see what colors and special items the staff has combined in their seasonal displays. It gives me so many ideas for home. The design center in the back is very tempting for that specific touch you may need to finish a room. They always manage to bring some magic to their spaces. For people with mobility issues they may have some difficulty getting around the displays. The main areas are clear, but there were choke points. Staff friendly, knowledgeable and helpful without being pushy. #ada #access ##holmansellhomes #pillows #cups #candles #napkins #design #fur #Christmas #Halloween #ornaments #ribbon #shop #service
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September 2025 by Donna Schutsky
Knowledgeable, friendly staff who go above and beyond in helping the customer. Of all the PB that I have visited, this is hands down the best!
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August 2025 by Andrea Napoli
I recently had a fantastic experience at the Glen Mills PB store. I was looking for a specific frame as a gift, but unfortunately it was sold out. The team went above and beyond to help me and even located the display frame so I could still give the perfect present. Their exceptional customer service truly stood out — I highly recommend this store!
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June 2025 by Felipe Castro
I bought a sectional with Pottery Barn and they promised the delivery for May 13- 27, it is late and they don’t have a clue when it is goin to be delivered. Their customer service is terrible. Nobody helps me, they are lost, totally disorganized. I have a long planned vacation, I am not going to be home for few weeks and when I am back we will have guests. Are they going to seat at the floor? I asked my money back and they refused. No sofa, no money, expensive stuff, $6.2K they really don’t care. Stay away from Pottery Barn, not a store that can be trusted.
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April 2025 by Marion Davidson
Never followed thru with call back was very disappointed with the lack of customer service.
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January 2025 by Kyle
Phenomenal staff and great general manager! Very personable and helpful
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October 2024 by Alaina Mayberry
I ordered flatware from PB back in July... partially paid on a giftcard $190, I owed $19. I provided my debit card to be charged. They said they would ship to me. Its now 3 months later and I have yet to receive my product. I've called every other week for 3 months... on the phone with them 90 mins at a time. They have stolen my money at this point. I'm so very disappointed in their customer service. For what they charge for goods this is absolutely unacceptable.
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April 2024 by Trafalgar Law
sends damaged goods and won't refund
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April 2024 by Paul Knoll
Amazing customer service. Was going back and forth with corporate customer service on a warranty issue. Decided to head to the store. John Paul cleaned it all up in less than 10 minutes. Great in store customer service experience!!!! Plus all the sales associates were pleasant, welcoming, and were generally interested in solving my issue. Great store because of great people!!!
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October 2023 by Carmen Marie
The staff was very helpful.
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October 2023 by Charles S
Very nice store.
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June 2023 by Manish Shah
I walked in the store and was helped! Working with me on getting a dinette set.
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April 2023 by Becki Brown
We had gone into another location and we were dismissed pretty quickly and when I asked if they had the leaf to the table to see it the lady treated me like I was asking for the world to the point where I apologized profusely to her for asking. What a difference a location makes!!! Came to Glenn Mills to place the order and EVERYONE was friendly, fun, kind and helpful. There was an issue with my payment and everyone helped to fix it. I can’t wait to get my table and I can’t wait to shop here for our next piece of furniture! Thank you Elissa and everyone for being so kind…
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April 2023 by Tayce
I love Pottery Barn but it makes no sense that this location closes at 6pm on a weekday. Very inconvenient for people who work during the week. I had no idea that a national chain would be closed so early on a Wednesday. Bummer.
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December 2022 by Brian Clarke
Why oh why can I not give *zero* stars? I mean worst of all, the dining room table wasn't refunded after return - and it has been a couple months since they came and picked it up. The table was expensive, seemed to be an unfinished sponge, not appropriate for food or drink, and especially not with children. At this point I wish we didn't order another one from them several months ago, but don't worry that hasn't arrived or been scheduled yet either, presumably another 2k down the toilet.
