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March 2024 by Daniel H.
The inflexibility of the management over the phone on refunding the price difference on a coat that I want to keep but purchased 35 days ago is truly disappointing. Having given thought to purchasing a new snowboard, bindings and boots I will not purchase through the Ski Bum. The coat was marked down 30% from 35 days ago. This is poor public relations. ***In reply to Duane: your semantics of new/used is being used far to liberally...I only ask for the difference...the sku/bar code does not care if the product has been worn (and for 3 days and not in a harsh manner). The bar codes are read by a scanner. ****reply on reply, which will be the last. Your argument must make you not as reputable as I had believed. I have two examples that I did not need anything for returns: I had a bad pork shoulder bought from Acme. I took the shoulder back and was refunded the money, however was also told I did not need to bring the cut back to the market. The next example: I had a GE air conditioner which went bad after a year and a month. The unit was warranteed for one year however GE worked with me to make my customer experience much better. They only needed receipt that I purchased a new one and sent a rebate for the unit. The bar code is all that is warranted in order to return an ítem and repurchase the same unit applying a discount.
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December 2023 by Jennifer K.
Above and beyond customer service tonight. My husband drove my two boys for what I thought was their scheduled boot fitting, but I was off by one day ... the store was closed but Chris answered the phone and opened the store JUST for my boys. We have been renting skis for years from Ski bum and tonight truly showed exceptional customer service! Chris- thank you!!!
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November 2023 by J F.
I came in for a boot fitting that ended up taking over an hour. Alex Rubin assisted me during the boot fitting and was extremely helpful, personable, patient, and dedicated to finding me the right boot. I will definitely be back here for any skiing needs in the future.
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October 2023 by Andrew Plev
Skilled and friendly staff. I came in because I had an issue with my bindings. The staff quickly addressed my problem and fixed it. Would recommend to come here with any ski/snowboard related needs.
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March 2023 by j brz
The guy that helped me shop for snowboard boots was really helpful and I didn't feel pressured into purchasing them.
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March 2023 by Douglas Adams
Best ski shop I've been to. Alex clearly knows his stuff and was very helpful / patient while I picked out my new skis and boots. Not cheap but you get what you pay for. Loving my gear - got the new K2 BFCs & Solomon Stance 84s and have not felt this confident on the slopes in years! Will definitely be going back
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March 2023 by Gabrielle Thomas
As excited as I was to get out on the slopes the customer service I received when it came to asking for help locating different items in the store was less than enjoyable. There were over 6 employees in the store and the first set of workers I asked for help advised me they weren't working and walked away. Instead of say directing me to a better point of contact. I next approached a group of staff workers who gave a little attept to locate or direct me to children thermal wear. However the woman at the register with blonde hair was very kind and helpful however I did walk out feeling undervalued and found an extremely better experience at buckmans in King of Prussia based off of that experience with the other staff. The second I walked in to buckmans i was greeted by staff and asked what i needed help with and received top quality service down to the second I walked out and received a hand shake and polite dismissal. I was outfitted with a new helmet.skis, boots, poles and bindings. My boyfriend walked out with a brand new capita board. We've been traveling a riding together for years. After returning from the west coast we decided to check back with ski bum since that was our store when we lived here years ago. But after that we have converted to buckmans due to the respect and value provided to each person no matter your skill set or age.
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March 2023 by Steven Griffiths
The staff here really knows what they are talking about and steered me towards a great pair of skis. Highly recommend.
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March 2023 by William Ritchie
Great place. Highly recommend. From the first call to first visit EVERY employee was terrific. Knowledgeable staff. Excellent products.
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March 2023 by John Woolman
Very helpful can’t wait to try out the new ski’s and boots
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November 2022 by Kelly Long
Went in for new skis and boots. Tommy was amazing! SO knowledgeable and took the time to determine the right equipment for me based on my experience, preference and ability. I highly recommend!
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October 2022 by Caitlyn Goodwin
Your staff provided excellent, prompt, knowledgable and friendly service on our visit.They took the time to explain the rental process and they know their products.
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August 2022 by Yicheng Zhang
Best ski shop in Philly area. Great service, great crew, great products.
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May 2022 by Lowboy 76
Great summer collection of shorts and footwear. Good selection of Disc Golf discs!
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March 2022 by Davin Ray
Taylor was such a great help! The whole team was from the moment i walked in but Taylor made finding new bindings for my board EXTREMELY easy.. From selecting my bindings, paying for them, and getting them installed I was in the store no longer than 10 minutes. Awesome staff all around!
