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November 2023 by Lew A.
Home Depot robbed me and my family of an estimated $2,800. Trust of service and truth from a large corporation and customer service. Home Depot delivered a washer appliance to my home. While leaving my home, their truck hit and destroyed a fence and a tree. The estimate for repair was $2,800. After claims and an appeal, the company said they did not hit the fence and would not be paying for any of it. They in fact and absolutely in total truth, did do all this damage. But decided to be complete crooks and said no we did not and won't be paying for any of the damage. Total faith in anything from and about them is gone. Be aware that this is something that this company will do.
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January 2022 by Andy G.
on 1/24/22, at approximately 6:45pm, i visited the concord store for recessed lighting. i selected seven boxes of recessed lighting and did self checkout. the employee at the self checkout repeatedly asked me if i wanted to open a home depot credit card. he wouldn't except no. after paying i realized that one of the packages was missing a light. i explained to the same employee that i was going back to aisle to retrieve the light. when i came back the employee tried to take the light away from me. i explained the situation again and that i had paid for it already. he shook his head so i just left with my items. not a good experience.
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January 2022 by Nick B.
Management has always been bad at this location. I was in there last week and they refused to honor my military discount. The guys at the checkout said they are under new management and longer offering military discount unless you are in active service, per new management directive. They went from bad to worse!
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November 2021 by John J. Rosborough
Nice store, well stocked, good service
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October 2021 by Arlene Keenan
Hats off to the 2 Home Depot workers who knocked themselves out today to find me the $2.32 faucet cover I needed. Thank you for the great customer service! You each deserve a raise!
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October 2021 by Abby B.
Just bought a refrigerator today 10.9.21..first avail delivery Nov 14th. We waited 40 minutes to get help. The young girl told us that they had several call offs and she was managing 3 different departments. It took us 15 minutes to even find someone and 40 min for her to help the 2 people I'm front of us. When we finally got help, she was great. Knowledgeable about the product. Etc. Where are your employees,,???? Was there yesterday and asked a girl with full.purple hair if she could help me. She was about 15 feet from me, never moved a muscle and yelled...with what. She doesn't want to be there, she's horrible has the personality of a stop sign. Absolutely no sense of customer service. She was going to be content screaming across the store with the worst attitude ever. Again. Shoulder length purple red hair....just a horrible disgusting person! I walked away from her and found someone else to direct me. When I got in line to pay. She was still standing in the same place! I guess she thinks she is special and customers will come to her and she never has to move a muscle! I believe this employee has many many issues. Steer clear!
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October 2021 by Candace P.
I just took advantage of their curbside delivery for some whiskey barrel planters and it went so smoothly!! Lennon brought all 3 out and two were stuck together. He offered to take them back in to get apart. As promised, he returned shortly after with them a part. He indicated he needed to use a rubber mallet to accomplish that!! He was great and I highly recommend this service!!
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August 2021 by Brearley S.
Absolutely terrible. If I could give less than zero I would. I have tried to get my kitchen redone for the past 7 months. It is a tiny kitchen in a row house and you'd think it was the biggest issue in the world. Time after time I've been screwed over by HD customer service and not taken seriously. We were meant to have our floors installed today and unable to as the installers claimed the floors were uneven and laminate couldn't be installed. You know who should've told us that???? Home Depot when they were MEASURING AND INSPECTING the floors and the kitchen area???! But no, now after removing our flooring ourselves (because apparently HD doesn't have their people take up our floors) we were told that they can't do it. When attempting to contact customer service I'm put on hold for time and time again trying to reach someone through the sea of incapable representatives would have no answers again and again. Seeing as it's a big company you'd expect them to know how to do their job. I'm always met with rude service as well, like it's my fault they messed up. At this point I regret ever even touching HD with a 10 foot pole regarding my kitchen.
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April 2021 by Renee Martinez
Frank and Charles were awesome their customer service and support were truly appreciated. I made repeated calls with questions and they patiently dealt with my ignorance of rental process and put me at ease. I am renting a truck this afternoon and I am confident the rest of the process will be smooth. Kudos!
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January 2021 by Jason Crawford
Friendly employees always find what i need
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September 2020 by Christine S.
Never enough people working. The people that are supposed to be working do not pay attention . I waited in the return line yesterday and watched two employees goofing around talking to each other and I stood there and stood there and finally I walked over and threw my items on the counter and asked are you working? She looked annoyed at me and said yes. They do not even acknowledge customers standing right in front of them. My other complaint is they never have enough check outs open to pay. They had NONE that accepted cash. Who runs this store? It is a joke. And the girl at the check out never has her mask on. It is always around her neck. They do not deserve your business if they cannot hire decent people,train their help or even have a check out open that accepts cash.
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September 2020 by John Haenn
The employees at this Home Depot (Concordville) make it painfully obvious that customers are a huge inconvenience. If a manager reads these, this is about Shane, in lumber on 9/11. I spend 6 figures at Home Depot in Ridley every year. I know that doesn't matter to a multi-billion dollar company, I'm just putting it out there that I'm not in there buying the occasional drill set for a holiday gift. The Concordville branch is closer to my shop, so occasionally I go there wh
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September 2020 by John H.
The employees at this Home Depot (Concordville) make it painfully obvious that customers are a huge inconvenience. If a manager reads these, this is about Shane, in lumber on 9/11. I spend 6 figures at Home Depot in Ridley every year. I know that doesn't matter to a multi-billion dollar company, I'm just putting it out there that I'm not in there buying the occasional drill set for a holiday gift. The Concordville branch is closer to my shop, so occasionally I go there when I need something quickly. I went in this morning to get some plywood cut. The worker began with "Well, good morning to me." Obviously he doesn't want to be employed. While getting the wood cut, he whined and complained the entire time. A call for a customer needing assistance in aisle 13 came over the intercom. He asks another associate who is nearby to assist with that call, and then literally tells him "But you don't have to if you don't want to." Nice. I'm sure the customer in aisle 13 received great HD service as well. The complaining continued, and then I was told that HD no longer cuts 3/4" thick plywood. THEN STOP SELLING IT. 95% of the plywood sold at HD is 3/4". I hope everyone brings a big truck, because you can apparently only buy entire 4x8 sheets now. Shane said a memo to this effect came out. The reason is, sometimes the 3/4" plywood can actually break the saw. Here's some advice HD: If cutting wood with a wood saw breaks said saw, buy a new one. Shane, I never write reviews. The frustration and disgust I had with you and this branch brought me to do it though. I own a company, and you'd never last with me.
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August 2020 by Judy Speed-Cook
This basically has to do with the hiring of the employees several months ago. They were told it was 120 probation period and that it was temp to permanent job. After several weeks certain person was told that he would be kept on permanently. Well i find out that he works 40hours, then 20 hours the following week??? This is totally ridiculous for a business to be deceiving it's employees. Not to mention he is trying his best to support his family which is 2 young son's, 1 of
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June 2020 by Yevgen Feleshchuk
Got an excellent service from rental tools . Chain saw (gas) , those guys provided PPE , gas and oil . I was surprised because my closest Hope Depot wasn't do that . Chain was sharp and I did my job much easy and faster . Thank you . Definitely if I need rental tools Ill be back to that location .