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September 2023 by Cole H.
very goooooooooooooooooood store love it my favorite out door store in the world good employees good owner Brett and Kyle Havertine good friends with them.
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July 2023 by Connie Wragge
After staying up until 1:00 A.M. today (researching hiking shoes online) I went to sleep exhausted. I had read so many reviews on so many different brands. I realized that some sites were filtering customers’ negative reviews and were not always presenting the truth about the products they were selling. I pressed on in my search for the ideal hiking shoe.As my eyelids grew heavy I zeroed in on the Oboz Sawtooth X Low (in Eucalyptus Green). I had read about the company’s practice to plant a tree for every pair of Oboz sold and that impressed me. However, after having located my hiking shoe of choice I began to look for it in my size. It was nowhere to be found on the digital landscape. Crazy.Today, some twelve hours later I walked into Trail Creek Outfitters in Glen Eagle Square totally clueless as to the brands of shoes they stocked. I walked right up to a display where I immediately pulled my hiking shoe of choice down off the shelf (in utter amazement)! What’s more, Pete (best salesperson ever) was right there to help me find my size. He had the shoe in two sizes that fit my feet, and I left the bricks and mortar store elated with the pair that fit my feet the best.Couple of other special touches offered as part of the Trail Creek service scenario…the staff have clean hiking socks you can use when trying on your hiking shoes and a mini rocky slab for experimenting with your shoes on rocky terrain.The staff at Trail Creek are professional, and they really know the products they sell. They can be trusted to only sell you a shoe that fits your feet. And they will measure your feet when asked.
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April 2023 by Abigail M.
In preparation for a trip to Iceland, I went to Trail Creek Outfitters in search of hiking boots and other gear. I'm a complete outdoors novice so I was a bit intimidated since this is unfamiliar territory for me. However, within minutes of entering the store, Pete dropped what he was in the middle of doing to help me. He was extremely knowledgable, patient, and attentive and took a lot of time to walk me through the different options until I found my perfect fit. He answered all of my questions and didn't try to upsell me or push any products on me that I didn't want or need. He offered tips and advice and made the whole process comfortable and easy for me. Excellent customer service and I feel way more prepared for my trip after visiting Trail Creek. Highly recommend!
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February 2023 by Ujl B
I always try to buy things from local businesses for obvious reasons, but sometimes, instance like this really make me question my decision. I bought a Patagonia down jacket from this store on Dec 28, 2022 and about a month later I found out that the same jacket was on sale with the price reduced by more than $100. I contacted Patagonia and they told me to contact the store instead. I called the store and was told to speak to the owner during the weekdays.The owner asked if I have worn the Jacket. I had, so I said yes. Then he said they don't do price adjustments on worn items. That rule doesn't seem practical because when people buy items they use it. But that's fine. What concerned me is along the lines he says, "This is not a rental store....." and "We'd have no items in the store if we were to refund everyone who bought from us.......". If you don't do adjustments, that's fine. But I don't think it was necessary to make those remarks. Not a pleasant experience for me at least.
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February 2023 by Janet Keymetian
Very kind female employee called to let my friend know she left her wallet at the store. I called back shortly after to ask if I could come pick it up and the employee already was home. She was so nice to come back to the store to meet me so I could grab it because we needed it in the morning before the store would open again. I appreciated her compassion going the extra mile to help us on a very difficult day.
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September 2022 by Jack Karakelian
I ordered a sling bag online and received confirmation that they had it in stock and availablefor pick up at this location. I got a call the next morning saying the bag was out of stock in black but they had ot in another color. Disappointed , but figured these things happen and perhaps their system wasn't updated. I said I'd come by to check out the color. When I got there i was told that they had the bag but that before I could get there to pick it up, someone came in and bought it. Huh? How does that happen? So nobody puts aside the item that i paid for and sells it to another. Whats the point? Its like making a reservation and then they give it away. Not only did I not get an apology but he tried to sell me a bag that cost $20 more. If these guys truly cared, they would have offered me the more expensive item at the price of the one I bought online. Never dealing with them again
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September 2022 by Tracy Sharon
Great Store - always has the top selections of gear and clothing. They've added a consignment area that is fantastic. Well done!
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July 2022 by Igor U.
Helpful staff, great atmosphere. Now for the finale - AMAZING products. I went in and was feeling overwhelmed because I needed to purchase Birthday gifts for 2/3 people. I left feeling so confident and accomplished, knowing that I chose some great gifts. You can't go wrong at TCO!
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July 2022 by Dora Chow
Friendly store with good selections. Service to as great, they are very very helpful
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May 2022 by Lauren Hardy
Avoid this place at all costs if you’re someone of color. The clothes are amazing but the atmosphere is extremely unwelcoming. My mom and I walked in to shop and when the woman went to the bathroom, the first thing the older white male said to her was “are you alright”. My mom and I were the only ones in the store. After I had tried on my dress and went to purchase, the same white man decided to stand at the register with the sales associate which made myself and my mom very uncomfortable.That being said, you should never judge a book my it’s color. Do better Trail Creek.Follow up:I had a refreshing conversation with Mr. Ed Camelli today regarding the review above. He helped tend to my concerns and did not diminish my views and feelings towards the situation yesterday. While speaking, what stuck with me is when he said "I cannot say I can fully relate to what you're going through but I can empathize and try my best for this store to do better".Very progressive, very welcoming and I could hear that Ed was genuine. Thank you Ed for the reassuring conversation.
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March 2022 by Megan Krieg
Was looking for a snowboarding jacket. Luckily there was one in consignment that fit me. Was helped by multiple people in the store for this who were so nice and honest.
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February 2022 by Metropolitan Housing and Zoning Authority
Fine gear but I watched one employee (I think his name was David?) berate another. Incredibly unprofessional.
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January 2022 by Frank G.
Good products, decent service but don't ask to use their restroom- they told me that both restrooms weren't in service (even though I saw one of the store employees leaving one). However the cashier showed concern and asked if it was an emergency- they must make exceptions. Instead I was directed to Whole Foods (thankfully they care). Also I recommend that patrons check their receipts before leaving the cashier- the mistake was in charging me for three of a product, not two that I bought.
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January 2022 by Jason G
Great brands to select from. The store is layer out great with plenty of space. Pricing is fair but I don't ever remember any sales. I could be mistaken. Service and attentiveness would greatly increase sale here. The seven or eight times I have been here it was like flagging down a cab on 5 th Ave. The door was lock during open hours on my last visit. Looked like they had a sales meeting going on inside. Still if you wanted quality outdoor clothing this place is a must check out. Till next time.
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October 2021 by AWS
Great selection of quality items at reasonable prices. Great staff. Well worth the drive from Philly burbs. Beats anything up this way.