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July 2023 by Tanisha B
When i tell you jerry ruined my first summer vocation. Me n myMom enter the lobby he ask were we together we replied yes. When we became the next customer, he just started yelling im not giving you any car if your tryin to rent the car for your her pointing at me as if he knew me personally. My mom mentioned to him we will be on the road together and if it make u comfortable you can take her information. She also told him im over 25 with a license and credit card. he refuse to added me as an authorize driver. This jerry guy is running around making his own rules as if he owns the place I usually rent from the phl airport location i never seen no such thing. He decline my services to rental a car. when i ask to see the policy that says i cant add a driver he told me to get out. And when i ask for him to call a supervisor he actually walked out. Horrible customers service not to mention the other rep was high out her mind.
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January 2023 by Pee Mgandani
Some guy of African descent named Jerry or John at the Budget/Avis Glen Olden PA location was very rude. I am not sure if he disliked me on sight but he was hell bent on giving me a hard time. I prepaid for a rental and there was a problem with the first credit card that I gave him for the hold. When I tried to give him another one he refused and told me flat out to cancel the rental. I tried cancelling and of course it was after the scheduled pick up time and they were not going to refund. I had to call Budget to explain the situation and they refunded me the full amount. I then asked Jerry if I could start a new reservation and he flat out lied that it was against company policy for me to get a new rental after I had just cancelled another one. He sat there ignoring me and helping everyone else that came in and then looked at me and said he didn’t have any cars left.He acted annoyed and was just blatantly rude. I walked in and greeted him nicely and my only crime was that he couldn’t process the first credit card I gave him. Very terrible customer service!
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January 2023 by Pauly Per
They couldnt accept my reservation because they reject my id licence (No explanation). Then my mom couldnt make a reservation because they didnt have cars. Wasted of my time, no considerations. Dont go there.
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January 2022 by Orlando Roman
We recently Rented a Car from Budget-Rent-a- Car ,the online price, was Higher than what we agreed on ,and when I did the Survey I explained my frustration about the issue all they said, was that they'll try to do better. ?
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January 2021 by Frances Jones
I called for a rental to get home. The man on the other line lied to me and said they dont except credit cards. After yesterday that same man told me I could use my debit card to purchase my car.Completely disrespectful and then abruptly hung up on me. Dont ever call them. Just go up to the store. Same guy from india.If I could give them 0, I would. And get this, i didnt even get the damn car!
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January 2021 by Triney Gurl
This is the BEST AVIS car rental experience I have had in a long time; and it is fully because Ed at this AVIS/Budget location created such a fantastic rental experience. I felt safe; because, he wore a mask, had hand sanitizer available, and the car was clean. I had been growing increasingly jaded by AVIS of late, but Ed, at this MacDade location, has restored my loyalty in Avis. I wholeheartedly recommend this Avis location and will certainly return for another rental experience.