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March 2024 by Cory Lewis
I go there multiple times a year for oil change and inspection, they did my inspection same day no appointment, I was very impressed.
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February 2024 by Rosanna Cellini
Good service, nice staff and my car finished in under two hours. I feel confident my car was well taken care of. Thanks!
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February 2024 by Chelley C
Took my car for an oil change, a week later the check engine light and oil pressure light came on. Upon investigation, the oil tank was only half full. Took the car back and they tried to tell me there was an oil leak and to take it back to my dealer. My car is 2.5 years old and barely driven, and there was no “leak” before the oil change. $250 later the dealer tells me there is no leak and the wrong oil filter and O ring was installed causing the oil to come out.I’ve been a customer at this location for over 10 years and service has gotten progressively worse over the last few years, but this is the last straw. Due to Incompetent mechanics my engine could have been destroyed, and I narrowly avoided a major safety issue.
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February 2024 by 1ElectricKing
A job well done, couldn't ask for any better
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January 2024 by QueenK
Great Customer Service and Speedy Service
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January 2024 by Clinton Wright
No more parts jus tires@
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January 2024 by Malgrom Carter
Had to clean grease off my visor
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January 2024 by Gary Burch
Tracy and the new lady were wonderful..
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January 2024 by Jennifer Varricchio
Good service! Courteous. Thank you!
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January 2024 by Jennifer Wolfe
The folks at PepBoys consistently go above and beyond to take care of me and to make sure I'm getting the best deal.
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January 2024 by ASIA07ARMANI
Took 2.5hrs to change 1 tire
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December 2023 by Mohannad Saqer
Never ever again in this location, I replaced all 4 new tires with balance and alignment, i noticed the car shaking really bad when i drive on the Hwy above 60Mph i went back to this location to let them fix the problem, they took it to the back and check it out, then they get back to me after 10 minutes witch impossible!! And they said nothing wrong with the balance, i tried again to explain the problem then the lady who sold me those tires were such a rude lady, came to me while i was speaking to the other lady and the technician saying (you have your keys back so Thank you and have a good day) basically kicked me out!!I left so upset and disappointed from the way she responded, also i want to mention that they blamed me that I'm the one who choose those tires, and they mentioned that this car never made for speeding, while i was saying the car is shaking above 60mph on the highway!!!They don't even know how to balance the wheels or knowing that is the issue, no knowledge how to do a basic things like that!! So weird!!I took it to Pep boys West Chester location, they just rebalanced the tires and now the car drive like a brand new no balancing issue at all.I don't recommend this location at all, when you're buying they treat you well, when you have a problem the kick you out!!So unprofessional!!
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November 2023 by Lucinda Brandon
BAD CUSTOMER SERVICE! I went to have my alternator fixed. I already knew my alternator was the problem and knew they would want to do a diagnostic anyway. John called me and told me my problem was the alternator and they could replace it and I could have my car the same day. I paid $817.27 for a new alternator. When I went to pick up my car I told the woman at the register I was there for pick up and she asked my name and she told me what I owed and I paid. She handed me papers and a receipt and I left. My car stopped on the highway a few days later and I had to get it towed. My husband proceeded to go to the store to figure out what the diagnostic said because if they fixed the alternator why is my car not turning on? The woman that was at the cash register on 11/15/23 was the same woman that was there on 11/9/23 and laughed in my husband’s face and said he could talk to the manager because she told me to get my ac compressor fixed which she never said & none of the mechanics said that so $817.27 later and my car is sitting and unable to drive. Thanks pepboys.
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November 2023 by Erika Wilson
This Pep Boys used to be slow and unpredictable in terms of service times. This time was different. They were timely and communicated effectively. It is refreshing to get quality service.
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October 2023 by Colin Patterson
Nice staff. Easy to make appt. Bring your own parts. Didn't fully fix my soft brake pedal. It's just less soft. Maybe not their fault, maybe they're not experienced enough at that particular location. Who knows?