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December 2022 by Cameron Wells
I’ve been banking for years here. Usually have my checks direct deposit, however because of payroll issue w my employer I had to come deposit in person. The teller at the counter then proceeded to tell me that She wouldn’t be able to cash a portion of my check or deposit it without a 5 day delay on funds. I told her I understood the protocol for stuff like this , however could she offer other options or smaller limit of cash because I needed my paycheck today. Completely stonewalled me , offered no options just spoke condescendingly and made light that I “only had $7 in my account.” Wow. I told her I was aware and is the reason I needed cash today. In my entire professional career I’ve always been able to get cash immediately from life checks. So after this complete debacle of a customer service experience she literally told me to go to another bank with my money !Not” I’m sorry sir I can go check and see if there’s something we can do to help you.” So I told her to give my check back went home . To wrap up the story if she was a little better trained on their services she could have told me I was able to access the online app and do an instant deposit with the application on my own. Which I did once I got home and had money instantly in my account after paying a small fee. What a way to chase away your bank members. Horrible customer service and lack of training The teller was a a Hispanic woman in her 50s or so. Ask for someone else if you end up doing business here .CSW
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May 2020 by Roberta Wilkinson
I want to deposit a check into an estate account and get copies of 2 checks written from the account & can’t even get an appointment. Called in advance & am STILL waiting.
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June 2019 by Cris Alvarado
Good bank and even has international abilities to transfer. For loans is not bad either.
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March 2019 by Brittany McCauslin
Dont put a check in unless you dont want money for a week. The hold time is rediculous
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September 2018 by Javier Von Grokkenheiser
Very helpful people if You're in need of low-risk investment advice. Harkens back to one's youth, where the tellers knew the customer's name....
