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March 2024 by Amy Wallet
Room was okay. Was expecting a refrigerator and there wasn't one. Biggest complaint was the brown water and then they totally shut the water off in the entire hotel. Couldn't shower in the morning before we left but worst of all people were still allowed to use the rest rooms but couldn't flush the toilets. I'm not even going to go into details on how gross that situation became. I completely understand things happen but believe there should be some type of compensation for this. Will find another hotel to stay at in the future.
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March 2024 by Seth Moore
Bed sheets don't fit. Had small ants in the room. Bathroom has cracked and missing tile with crappy chalking work.Hotel kept charging my personal card which was put on file for incidentals, instead of the corporate card.
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March 2024 by C-Sleezy Cook
The staff at the front desk are absolutely amazing, very accommodating, professional and courteous, I stay here quarterly for our conferences and I’m satisfied.
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March 2024 by Laura Harper
We stayed only 1 night and left to go to a different hotel. We had 16 families with us and each had issues with their rooms1) brown water2) 13 of the 16 families had issues with the rooms keys not working and had to get replacements 3 times3) cold water in the shower4) no water pressureIn some rooms5) pubic hairs all over the beds with food crumbs6) a family walked into their assigned room and there was someone in the roomShowering7) no ac working, the room was 82 degrees8) Mildew in the ac vents9) the bathtub floors were dirty10) a nest of hornets in a familiesRoom11) blue flashing light in a vent in a families room12) front desk staff were rude when asked questions13) Doors look like they had been pried open with a crow bar. The doors would not close tight, didn’t feel safe leaving belongings in the room.14) broken bed15) clogged toilet16) Rooms smelled like smoke17)when checking out a family coming in came down to request new keys because theirs wouldn’t open their door and the front desk staff gave them a master key to open their door.When we spoke with the manager he would not compensate us for our stay and told us if we were leaving we had to be out by 11am no later or we would be charged another night.. DO NOT RECOMMEND THIS PLACE TO ANYONE
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March 2024 by Diane Babikian
This place is a dump, andI mean that in the nicest way. The entire hotel needs a demo. And if you have the sign on the door that says don't disturb, the hotel staff should leave your room alone. The bar was happening.
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March 2024 by Jill Matteucci Gombosi
Very good service.
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March 2024 by Karen Seibel
Went for country line dancing family night! Great
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March 2024 by Kitty Hall-Thurnheer
Don't stay here! We rented two rooms: one had no heat, the other the heat wouldn't turn off. The hot tub literally had an oil slick on top...from dead skin. The metal sconces in the bathroom were very rusted from moisture; all the bedding and curtains were very wrinkled; I want to believe they were clean but were left wadded up. We booked two nights but left after the first night. Disappointing for a Holiday Inn.
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March 2024 by Nikita Gee
Breakfast is a joke and not included in the room rate $14.99 per person is a lot for cold food and warm drinks. Bathroom water was at best luke warm. Had to hold the coffee pot lids down to even get it to brew. Do not recommend!
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February 2024 by Medhi psx
We were called thieves by two of the restaurant's waiters for a bill not paid by other customers! Unacceptable to be belittled like this, we always pay what we have to pay. We wanted to eat at this place again and will never do again! Incredibly disgusted with the service
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February 2024 by JeMaZal
Every January for the last 9 years, l have attended a work related event here. I've always been pleased with the stay. Rooms are always welcoming. They're very clean, nicely stocked with towels, mini fridge, coffee maker [pods provided] and the beds are comfortable. Staff is always so helpful and go out of their way to help with whatever is needed. The food has been wonderful in both of the areas its served. It's at a very convenient location right off 81.
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January 2024 by Amy Brauer
Got there and put in a room that had the door open and a bed not made. Switched to another room and the keys did not work, went to desk to fix, still did not work. Moved to a third room. Tried entering room the next day, locked out, back to the desk. Went for a comped breakfast only to be told there was no such comp. Hotel is disorganized, run down and out of date. Not much around it either. Do not recommend.Rooms: Run down and out of dateNearby activities: Not much
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January 2024 by Lida Butler
No restaurant near but do have 2 restaurants inside of
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January 2024 by N Diaz
The hotel itself is in a good location with proximity to the highway.The management staff is another thing altogether. The General manager (Travis) and his assistant General manager (Sonya) have not only been witnessed and heard acting in a racist manner towards people of color ( namely African Americans and Hispanics).Their management staff lacks the education and people skills to assist the volume of individuals that pass through that location. Anytime you complain about something,they either avoid you,cover it up ,or ignore you altogether especially if your a person of color. Your best bet to get results of any complaint,is to take it straight to corporate.Rooms: Some rooms the heat/ac,may not work. They might not have a working refrigerator if any at all. The linen on the bed may or may not be changed. The drain in the shower might be clogged with hair.Safety: I know we shouldn't judge a book by it's cover, but the security at this location, uniforms are unkempt all the personnel are,overweight and elderly they sleep more than anything, sometimes they have to substitute maintenance staff for security.Food & drinks: The food and drinks are well prepared,by the kitchen staff.Noteworthy details: On any given day, you might witness management staff or security disrespecting not only customers but lower level staff. As recent as 01/13/24 they physically removed a African American guy for speaking out about the comedy show and kitchen food.
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January 2024 by Alexa Bright
Hotel located 15mins from the farm show was a perfect place to stay. The beds were comfortable and clean. The shower was hot and the indoor swimming pool was a nice warm temperature. We stayed on the 2nd floor pool view was enjoyable!We had the breakfast included and that was awesome just show up with your ticket and everything was delicious! The staff is always kind and friendly ❤️We enjoyed our family vacation very much and would definitely recommend this hotel to anyone because of the friendly staff and pleasant atmosphere ?Rooms: Rooms were nice we spent most of our day at the farm show.Nearby activities: Farm show was great! Usually in January.The hotel had two restaurants open till 11Food & drinks: Food was amazing I enjoyed the breakfast in the morning! Great taste hot and ready friendly staff.Noteworthy details: Line dancing at the hotel till 11pm
