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February 2023 by dancingchicken
Old school local bank that I keep an account at for the sake of having a local bank (not an online-only bank). Very helpful and their website is very useful also. Some of their services are a bit on the pricey side but, hey - bank...
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January 2023 by Chris Flippen
Worst baking experience of my life! Tried to make a deposit with a NON personal large check by a reputable company and they wanted to place a 10 day hold on it. PNC (who issued the check) did no such thing, only a 24-48 hour hold and we’re able to give me some right away (as Truist lied to me and said was not possible). I have since opened an account with PNC and will be switching EVERYTHING of mine over. I do want to say the young lady that did help me initially was EXTREMELY nice and actually tried to help (I do not remember her name, but she had braces and a white hair cap on) NOW…that being said, her manager on the other hand, kept giving me attitude and eye rolls the entire time like she didn’t believe me about anything. Never have I ever been treated like that in a bank before, especially my so called “Management”. I hope the owner sees this post and this issue is addressed as it seems I am not the first and will DEFINITELY not the the last. I will NEVER be back to any Truist location for any reason other than to close accounts. Thank you guys for absolutely nothing!! (I was a customer for almost 10 years too!). PNC for the win ?
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March 2022 by Beth Powers
I have always had the most pleasant experience at Truist in Greencastle. The staff is bend-over-backwards helpful and always positive, smiling, and uplifting! I love walking in to be greeted immediately. I recognize how diligent and efficient each teller and staff member is, while still making each guest feel known and heard. It’s a delight each visit!
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May 2021 by Aimee Bemisderfer
The head teller, Amber, is passive aggressive, unhelpful, rude and extremely immature. I went in to make a payment on my vehicle loan; she couldn't look up the loan because her system was down but instead of calling another branch or being at all helpful, she was fake and made sure to tell me her title. All the more reason for me to complain. As the teller supervisor, your customer service skills need some improvement. Regards, Former Branch Manager and Investment Specialist
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July 2019 by Mark Powell
It's a good bank.
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May 2019 by Dee UNKNOWN
Horrible bank!
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June 2018 by Nevin Bitner
I've been using this bank since it was first national bank. I've always been happy, even through all the hand changes. Their online platform is very user friendly too.
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October 2017 by Kaci Anderson
Use to be a good bank but now terrible. Long wait times, snippy staff & ATM's are always down!! I have been a customer for 17 years but this week I am finally changing banks.
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September 2017 by Kathy Willison
Worse bank ever don't know nothing about their own company .terrible customer service worse hours and the management knows nothing.never would use them again.!!!!!
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August 2017 by Chris Roadcap
Was a great bank at one time. However, The old branch manager left, and went to F&M trust. The new management doesn't care about customer service. Many local small businesses have left BB&T due to unfair fees. Avoid at all costs.
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June 2017 by Tony Starr
I miss the "First National Bank of Greencastle"
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April 2017 by Jonathan Keefer
Great helpful staff, but be ready to wait. They have 7 windows but never more than 2 available tellers.
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March 2017 by mike wathen
Nice people to deal with great service
