Keystone RV Center is an independently owned and operated RV dealer in Greencastle, PA, with over 28 years in business and a large combined expertise in recreational vehicles. It provides sales, service, parts, and warranty support for Travel Trailers, Fifth Wheels, Toy Haulers, Motor Homes, and Camper Vans, serving a wide regional area. The business emphasizes putting customers first without high-pressure sales tactics. Customer experiences highlight both strengths and areas for attention. Many report excellent service, describing the service team as professional and awesome, fixing problems under warranty efficiently and sometimes at no charge, which generates high recommendation. The sales and finance process is also praised as outstanding, straightforward, quick, simple, and painless, with effective communication and no typical salesman mind games. However, some feedback notes that customer service after the sale can be challenging, with initial difficulties getting issues resolved, though follow-up indicates the business does care about customer service. Reviews of products note that some campers have basic suspension and a fit and finish that could be better, with some minor construction issues, but they ultimately get the job done for families.
