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February 2023 by thebanzai17
Items not returned in timeframe promised.
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December 2022 by Nicole Danielle
Customer Service is their business. Anna Marie doesn’t exactly communicate with that in mind. Her passive aggressive and condescending approach to addressing my concerns: “So you’re saying it’s not possible that isn’t caused by wearing or rubbing on your shoes? We service 3000 pairs of pants a week and the machine we use distributes steam evenly and we never have any complaints like this.”
I’m sure she didn’t intend to sound like that….it’s just her unintelligent way of making herself feel superior and important in that situation. Perhaps my patronage and concerns mean nothing in the scheme of all the business they do. Regardless, why is being profesional and kind so difficult for some?
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June 2021 by Daddy Boo
First time dropping off my clothes were cleaned how I expected however each & every time after that my clothes were NOT touched but iHad to pay for the service.!! I’ve spent over $250 plus on services I did not receive WEEKLY.!! I never looked in till I wore clothes because I trusted the service with them seeming to be so nice & professional but when I asked why my clothes looked like they were not touched after noticing same stains & etc, the laddies response was “that’s the best we could do” TOTALLY Unacceptable.!! Very disappointed especially since it seems like workers were good people in-till I started to notice I was paying for a service that I was NEVER receiving besides only the first time being a customer.!! Total scammers, very unprofessional, it took for my wife to tell me after taking her vintage jacket to be cleaned that nothing was done however I had to sign a waiver saying if damaged it would not be their fault however Jacket WAS NEVER TOUCHED by company just put inside a bag to look like it was done come to find out they kept it for 3 days for nothing.!! Total bs company, I can go on for days about this service sucking but I rather show before & after pictures if I were able to.!! Negative 10 Stars, total scammers.!!
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October 2020 by Beverleigh
From the first call of inquiry about their services on the 800 number , you are treated very well-kind-inerested in you becoming a customer and go out of their way to help you; Went to the Greensburg location and "Tina" was terrific, patient, friendly and welcomed us to the store warmly! Excellent customer service!
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June 2020 by Sam Boscarino
I have been a customer at the Greensburg location for years. Previously I tried every dry cleaner in the area and wasn’t happy. The employees here are top notch and are extremely courteous and helpful. Quality of their service has been great and if there is a problem Rhonda, Tina and Jean will get it corrected. I highly recommend.
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June 2020 by James Curry
Have been sending dry cleaning to Model Cleaners for many years however not so much now. Just do not have that much anymore but do not hesitate to use them when the need arises. Courteous staff and I especially appreciate the drive-up service.
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June 2020 by Erica Erickson
The unprofessionalism of proper care in garment cleaning is at a loss at Westmoreland drycleaners. The proper training should be taught to the employees of this business. I would do research to find a professional dry cleaning business that understands how important it is when garments are in the care of other people's property. Hopefully the business owner will have integrity in how their employees ruin other people's property and will help them with a better understanding of work ethic. I would not recommend this dry cleaning business to anyone and not even my worst enemy. Model drycleaners have the best service around!! Definitely recommend Model dry cleaning to family and friends❤
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June 2020 by Bart Gaskey
Great service. Family business. Always treated us right and go the extra mile. Gene and Tina are always pleasant and helpful. Definitely recommend Model Cleaners to others
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June 2020 by Sharon Yezerski
I love this cleaner. I have been to others and this is by far the friendliest and the most convenient. LOVE the drive thru option. Makes life so much easier to just pull in, drop off or pick up. Big thumbs up for these guys!
