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November 2023 by Lois Eberly
Traveling from out of state, needed oil change, called for an appointment, was told they could get me in two weeks later...umm, no.
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May 2023 by Kim Raible
Sam Bell at Cadillac service was above and beyond amazing. Managed to get a backordered part that would have possibly taken months. Best service team around. If there's an employee of the month or year give it to Sam. You don't find them like him anymore. Thank you to the entire team including Rob the service Manager, Devan and Sam. *****
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March 2023 by Aj
Spent 4 hours here for a 30 minute task... Worst service I've ever experienced
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September 2022 by Andrew K
Saw a Cadillac online scheduled a time to see the car. Stopped in Saturday and started working up numbers. When the salesman came back with numbers I inquired why the trade was lower than others were given. The salesman stated that his manager reduced the price of the trade as I was receiving a discount through my place of employment. So really the dealership was not giving me a discount what so ever. I then stated to the salesman that I would sell my car to Carvana and bring in a check for money down. He said he had to talk with his manager. He stated that his manager would not let me utilize my discount through work unless I give them a car. So this dealership wanted me to take a 4 grand loss and give them my car and really get no discount as they just “adjusted” the numbers to make it look like they were giving me the discount. Please buyers beware and make sure to ask questions and review every number on your sheet when working with this dealer. (Post was previously removed)
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April 2022 by Mark Chipchosky
friendly, kind and courtesy
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April 2022 by Linda J. Galico
I have had only very positive experiences with Smail Cadillac since buying a new car in 2019. This week Wendi, Jason and Bill went the extra mile to make sure my car got the service it needed. Thanks to each of you. I recommend Smail Cadillac to anyone looking to buy a car.
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March 2022 by Kelly Weatherton DeCario
Always a great experience with Troy! He’s the best gets me in and out! Great service every time!
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March 2022 by Michael Tinley
Me and my mom can to your place t look at new Cadillac walk into t showroom and look around for 30 minutes and no one came ask us if we need help so we walk away and drive away lost a good customer she would buy today cause she loves her Cadillac that she has now and wanted a new 2022 so she went across t look at another car that’s she likes and they came out and talk to us
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November 2021 by Andrew Byrne
Just had my second service at Smail today and I'm very impressed. From Wendy and Troy on the Service team to the gentleman and took my car back. Everyone is very nice and very helpful. The lounge is very comfortable as well! They know how to keep a customer.
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November 2021 by Mike Zappone
A “shout out” for Cadillac service technician, Paul “Shake “ Akey! While servicing my Cadillac which we turned in as a used car, “Shake” found my money clip under the driver side seat, he immediately called to inform me—when I went to the Service Dept. to retrieve it my cash and credit cards were intact— I offered a tip but “Shake” refused and said “I’m just doing what I’m supposed to do!” Kudos and many thanks to “Shake” for his professionalism and honesty which are in very short supply in this day and age. Smail Auto can be very proud to have an employee like “Shake”!! Kudos again! —
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October 2021 by John Howard
prompt service. got the job done , very professional.
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October 2021 by William Fehl
Troy was Great....... He really explains everything and is very helpful
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November 2020 by Cynthia Snodgrass
Always excellent service, Troy takes care of our every issue with our Acadia. We totally trust Smail GMC service. Wouldn’t go anywhere else.
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September 2020 by Frank Rassmann
Efficient and reliable service. Great service advisor --- Troy Zatezelo
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August 2020 by Melissa Bair Anderson
Had a great experience. Dan was awesome. So positive and full of energy. Gave me the facts and didn’t play any games. Best car buying experience ever!