-
November 2023 by Andrea T.
We called to make sure the car was available and we also told them we were driving from two hours away. We get there and started looking at the car and a salesman told us you can't have this car, these people want to test drive it. They allowed them to pay for a hold on it right in front of us. We were going to pay cash on the spot. They were rude and we will never be back. I've asked other places to hold a car when we were driving from far away and they were more than willing. Bought one today in Cleveland that did just that for us at no cost today. If you are going to post your cars on the internet then you need to modernize your selling practices.
-
July 2023 by Daniel Chedrick
*DONT BUY FROM HERE*DONT BUY FROM HERE*DONT BUY FROM HERESold me 2012 outback and they clearly knew something was wrong with it after i bought it. Engine was poorly worked on by their mechanics I do not recommend anyone the buy a vehicle from here. They do not stand by their cars after you buy from them
-
May 2023 by Lacey Errett
DON’T BUY HERE. THEY ARE SHADY. YOU WILL GET RIPPED OFF.Don’t ever buy a vehicle from this place. The vehicle you are interested in will be sold already, and the person you schedule with will be unavailable claiming they left for the day but will be there. These are vehicles unsalable from their other lots, with issues they don’t want to put money into. After buying the car, I’ve been told of other scams they have tried on people. After owning the car, I’ve had to put “ALL 4 NEW TIRES on it”, and I telework for my job so what does that tell you. Since I’ve had the vehicle, the Ford Dealership down the road has found several things wrong with the car and luckily I bought the extended coverage for them to fix the issues. Just don’t buy here, it’s a headache.
-
May 2023 by Bill
My wife took her 2018 Wrangler to Smail Pre-owned Center to look at a newer model. She contacted the salesman she bought the car from at Smail Kia and went to see a Jeep they have. She informed me that the sales manager was rude and low balled her on her trade by lying to her and telling her they had to put her Jeep in the shop and install fog lights for PA state inspection because we took the OEM lights off and put a winch bumper on. Fog lights aren't mandatory for PA state inspection. We won't be going back there again. I guess they sell so many cars, they can afford to be rude to customers.
-
April 2023 by Kelly Roland
I want to thank Chris H. and Paul G. from the Smail Pre-Owned Center for going above and beyond to help us resolve an issue with our truck. They did not have to help us as much as they did to solve the problem, and they truly deserve praise from the Smail Leadership Team. Because of their helpfulness and kindness, you have created a customer for life. Thank you again Chris and Paul!
-
November 2022 by Curtis Haschak
If you make an appointment to look at a car, don’t expect the car to be there when you arrive. After being promised the availability of a car multiple times over the course of a day and driving an hour and a half to get there, salesman Randy called and explained someone was already there looking at the car. He said they weren’t going to buy it and we should still come. Upon entering the dealership, he bluntly said that the car had sold. Upper management said it was our fault because we were not there first even though we scheduled an appointment.
-
August 2022 by Logan Albrecht
I came from out of state to look at a different car and when that deal didn’t work out I found a similar car at Smail. When I got there I worked with Chad to get pricing on the BMW X3 I was looking at with trading in my current vehicle, they gave me a deal I was happy with, the condition of the car was great and they were able to get it on a lift so that I could see the condition underneath as well. I walked into their showroom at about 6:00pm on a Monday and was out of there with a fair deal by 8:00pm. Paperwork and title came from them in the mail in less than 7 business days with a note on what they would need from me after I titled the vehicle in my state. Chad was awesome to work with, made the effort to get me the deal I wanted, and didn’t pressure me to make any decisions and always gave me options along the way. Definitely would come back for another vehicle when I’m in the market!
-
August 2022 by Larissa & Karen Founders
Mike Ardnt was an awesome salesmen! He made the process so smooth! He even took care of making sure that my rental car was returned so that I could drive my new car home.Anthony in the finance department was awesome as well! Best car buying experience I've had. Will definitely buy from here again.
-
August 2022 by Bradon Webb
So far they seem very easy going I found a vehicle I liked and asked them to hold it because I am still waiting on my Insurance company to give me my settlement from the car they totaled, he had no problem with that and made it easy. *update*My plans changed and I decided not to go with the vehicle I originally looked at, I tried to minimize the time they held the vehicle to 2 business days. While I'm sure it was frustrating for them there was no pressure from the salesman to buy it.
-
July 2022 by Ahmed Saad
Sales rep is rude and when they sense you are not interested in their overpriced cars you feel like you are getting kicked out. And yes cars are at least 3000 over market value. Don’t get scammed here.Sure they have a nice looking space, and the cars are in good condition but don’t get confused by that and get yourself on an overpriced deal.
-
January 2022 by J. Dick
We have purchased three family vehicles here. We are very satisfied with their customer service and quality autos.
-
October 2021 by Randall Christner
They didn't have what I wanted. But the sales staff was very nice.
-
April 2021 by Dom C
I had a very nice experience at Smail and want to thank Rob Jupina for all the help in purchasing my vehicle.
-
April 2021 by Colin Gray
Just got a car from here. Helped us get a vehicle that we wanted/ needed. Nice staff and very helpful
-
April 2021 by Tom Fike
Couldn't ask for more. Awesome
