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March 2024 by Karen B.
They were very efficient when I went in to get my pool ladder. They suggested the extra parts I needed and was in and out without any problem.
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March 2024 by Rob Scott
Had pool installed today that was purchased from valley pools. I bought the liner protection package when the guys put the cove down they were 2 pieces short so they had to use sand to fill the gap. Then when they went to put the liner protector down over the sand they realized that they gave me one for a 18 foot round pool my pool was 12 x 23 oval so yea no liner protection on the bottom. How hard can it be to make sure all the correct parts and enough are shipped. This was valleys only responsibility and they screwed up big time in my eyes as when they are here to do the install you can’t just quit and go for more supplies. I’d advise if you do buy from them check all your supplies closely when they deliver it because obviously they are not competent enough to do it themselves!
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February 2024 by christine schachte
Very good customer & prices. Great help! Love this store.
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February 2024 by C N
Staff is always so helpful! They know their stuff.
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February 2024 by Mike Bryner
Nice store a little pricey
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February 2024 by John Watkins
John, the technician that came out to help with an issue was very thorough, answered all of my questions, and gave me some good advice to prolong the life of our hot tub.
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February 2024 by J Graham
Always great service from Jim with my hot tub, pool installer way different story
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February 2024 by glen nicholson
Very helpful every time I am there.
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January 2024 by Tom Althoff
Gary is the best!
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January 2024 by Craig Soich
The staff was welcoming and helpful, despite us walking in 3 minutes before closing time!
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January 2024 by Jon Brown
Employee I dealt with was clueless, He could only order part I needed if " I" gave him the Part number ??If I knew the part #, I would of just order it myself, not drove over 1hr to get told that, when I originally called I was told that the part I needed could be ordered .& shipped directly to my house, Want to say thanks to the Guy I talked to on the Phone ?????
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January 2024 by Thomas Gasior
Great staffGreat serviceGood prices
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December 2023 by Carrie D.
If anyone is planning to buy an above ground pool this year, please be aware that Valley Pool & Spa uses THE WORST installer. They use B & T Installations because he is cheap. His cost is included in your cost of the pool and then will up charge for everything once he comes to see you. He has no customer service skills and has many complaints. Valley Pool will do nothing to rectify your complaints because he is a subcontractor to them and they already have your money. I'd love to hear from more people that have had issues with them because they shouldn't be allowed to do business.
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December 2023 by Daniel Natale
Taylor did a great and thorough job.Would give six stars if possible
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December 2023 by Peter Jackson
Easy buying experience. Gary helped us out and steered us to the right hot tub and set us up with a service plan. Thanks!
