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February 2024 by Michael James
Customer service is defined by knowledge, performance and quality of the product then informing the customers professionally without pressure or prejudice and that’s what I received and recommend you do the same at AT&T !
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December 2023 by Frankie Fantozzi
John was a fantastic customer service rep! If you need a phone go to Hamburg AT&T. He’ll go out of his way to help you. Super personality and knowledgeable today, Dove I’m talking about that like she can talk to text do you knowledgeable!
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September 2023 by Stephen Freeman
John and Sean were extremely helpful. Quality and professionalism were apparent during my entire visit. I was so impressed that I bought 2 phones. One for me and my mother. I highly recommend John and Sean at AT&T in Hamburg, PA. They will go the extra mile to assist you and will answer any of your questions without judgement for any lack of knowledge that the buyer may have regarding technology! I will be sure to share with my friends and colleagues the best Quality service they will receive from John and Sean!
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August 2023 by Kalyn Furry
Went today with my 4 siblings to upgrade some and put my 2 other siblings on my phone plan. we’ve had bad experiences here before but this time was very different. we were helped by john, we held him up for over an hour with all we needed and he was nothing but amazing. he was funny and helpful and never made us feel like we were being a bother. thank you so much john!! keep being awesome ❤️
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August 2023 by colton moe
If you go to this store make sure you get John. Amazing customer service. Helped my whole family with our phones.. Highly recommend.
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August 2023 by Erin F.
went in today looking to get family memebers on a plan. john helped us out, and he was wonderful. helped us in everyway he could and explained things thoroughly. a great experience overall.
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July 2023 by J Hed
Just recently, I had the misfortune of my 6 year old Galaxy finally giving out on me, so I stopped into the Hamburg PA location ATT store for some help. The lovely Kendra was there to help me right as the store opened, and let me tell you, she is absolutely awesome! She took the time to go over my old defective phone with me to make sure it was indeed toast, and then helped me upgrade toa new Galaxy. She installed my case and screen protector for me, transferred all my data and had me back on the road in less than 30 minutes! Kendra is an absolute rockstar and a credit to the ATT Wireless organization. She epitomizes what good customer service should be and sets the standard for how customers should be treated. Hands down, this was one of the best, if not THE best retail experiences I have ever had. Kendra rocks, my new phone is great, and all is right with the world.
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July 2023 by Mackenzie Mady
Sean was so helpful and courteous, even though we kept him a bit later than closing time! Such a pleasant experience - so much different than when I tried to call the main 1-800 number in the past. I’d return to this store anytime with any of my concerns or questions. Thank you!
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June 2023 by Keith Lieberman
Visiting the Hamburg area for the day I spotted an AT&T store. My friend was having problems with her phone so in we went. Kendra who is the manager was very professional and attentive. Kendra helped my friend and my phone, which was ready for an upgrade, Sean was told to come over and help me. Both associates are very knowledgeable and good at what they do. Would definitely switch my business to that store, in fact I am. Thanks to both for their professional service.
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June 2023 by Kelly Smith
Buyer Beware. Get it in writing in the store before you agree to anything. Went in and was told something WAY different from what I actually got when I got the bill the next month. I would actually suggest going anywhere but here. Even another ATT store. Fraud what they are doing here. Save yourself the trouble of the hassle and go to verizon or t-mobile. I regret stepping foot into this store.
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May 2023 by Valaree Patrician
These guys were so wonderful to me- Nick and Logan and they helped me solve some major problems! I am recommending them to everyone I know and I will definitely return again and again!!!!
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April 2023 by Larry Turnbull
Great advice from guy who helped me. He was honest, didn't try to upsell me and really good at transferring All my data. He was great.
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February 2023 by Erica Lynne
Ray was great! I switched 3 lines over from Verizon, got all new phones and still a better price than what I've been paying with the previous carrier. Also, he offered me a military discount which I greatly appreciated. It was an easy transaction and good customer service experience. Will be back!
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February 2023 by Nathin Kuykendall
I came in on Monday to transfer from another carrier and get the new s23 ultra. The transfer process was painless and Ray was very knowledgeable on the products and services. He answered all my questions and concerns about billing and trade in values on my old phone. Overall a wonderful experience.
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February 2023 by Judy Heydt
Earlier this week got two screen protectors exchanged without a problem. Pleasant experience. Went today and told I need to show valid ID before they could exchange them. Manager Tyler became irritated when asked why I didn’t have to do this earlier this week and throw paper on counter with policy. Poor customer service.
