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December 2023 by Kathy Mardorf
I arrived early for my appointment and they took me in which I appreciated
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September 2023 by Mike D.
Bait and switch business. Told them I had a loan approval they continued to run my credit 17 times. A family member bought a vehicle there and the inspection seemed like a lick and stick not even a week after inspection the wheels were covered in break dust.. The vehicle was pretty much broke down with in a month.
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August 2023 by Vicki H.
While the sales person was nice enough they offered me an insanely low price for my car. Lower than any other dealership. They would not budge and didn't even attempt to try to make it work. They pretty much told me to get out without saying it like that. I won't be back.
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May 2023 by Adam S.
Terrible service. I came here for all my service when I bought my trailblazer from them in 2021 and had bad experiences. This one time I was 30 minutes early and Chad, one of the service advisors, yells across the breezeway to me after I get out of my car, "You are 30 minutes early! We have cars ahead of you, you will have to back out!" Yeah watch me, because I didn't, very rude and very unprofessional and absolutely no reason to yell at a customer, ever. You will definitely feel more like a number then a customer, because to them, all you are is a number. I had them put LED bulbs, which I bought, in my interior lights to swap out the halogen bulbs. Whoever did it left a broken bulb on my backseat with shards of glass everywhere, if didn't go home and decide to vacuum my car, my niece could of gotten in and cut herself then they would of had a big problem. When I first bought my trailblazer from them it had a silver pinstripe on that I didn't want, since it was put on either by them or someone else as trailblazers don't come from the factory with pinstripe. Anyways I made an appointment to have them remove it, when they were done and I came out to my car, they left the crumbled up pinstripe on the hood on my new trailblazer. I would definitely say it was done deliberate, because why would you even put it there. Do yourself a favor and stay away from any and all Outten dealerships, they are terrible and only care about the $$ and not you. They definitely don't care about there customers in the service department, this will be my last GM vehicle anyways and I repeat, stay away from Outten. I found another dealership for my service and they have been wonderful.
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December 2022 by Kathy C.
They sold my son a 2014 mini van for 15,000. Dollars. Which is a horrible price. 2 months later it needs a new engine. They won't work with him at all. Told him he should have purchased an extended warranty. Maybe they shouldn't sell people junk. Stand behind what you sell!
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October 2021 by Kaitlyn L.
I bought my Chevy Equinox here a few months ago. They were so nice and worked with me. I recently hit a groundhog, and had to get repairs, once my insurance got in touch, they had my car done within 2 days. All of the staff is very nice, and respectful. I would recommend them to anyone.
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October 2021 by Margaret Kanowicz
Purchase of Used Cadillac SUV was nothing short of dishonest. The interest rate we were told in advance was not what we ended up paying.Service was equally bad. We were told by the sales person that certain things would be fixed on our car because they were broken when we bought the car. When we tried to get service to repair they said it was not part of the deal.Items that were covered(since we bought an ext warranty) took at least four visits to get repaired and to date still have not been repaired correctly. Absolutely do not buy from these people. I have made so many calls to get this all taken care of and still it is not made right.Services: Tires
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October 2021 by Brenda Moss
We have been customers of Outten for a long time. Customer service and the sales team are awesome. Never had any problems and have always been treated with respect. The staff is never to busy to answer any questions no matter what it concerns. Their waiting area for service is exceptionally clean and comfortable.
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October 2021 by Alan Staub
Awesome dealership, we just bought our 6th vehicle from them! Couldn't be happier!
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October 2021 by Linda Boltz
Done a great job helping us to buy our car.
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October 2021 by vaughn vesay
Great ppl to work with when making an auto purchase.
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October 2021 by Jeffrey Manmiller
Always a great experience. Everyone was and is always helpful and professional.
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October 2021 by Jane Sunday
Great associates and great fast efficient service
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October 2021 by Gloria Skawinsky
Good experience
