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February 2024 by saroje portious
The young lady at the front was extremely helpful and pleasant.
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January 2024 by brandy hockley
They were very nice, and helpful. They took the time to answer all my questions and make sure I understood everything.
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December 2023 by Shantel Washington
My family had a terrible experience at this location trying to rent a vehicle. I had my husband call the online service and reserve a mini van for a one day rental to take our family to a Christmas festival that had been planned for 4 months. The staff online took the reservation and confirmed that they had minivans available at this location before he arrived. The staff at the Hanover Pa branch called him when he was on his way and told him that they have no vans available and they could give him another vehicle but it would be twice as much as they quoted because they made a mistake. I told my husband that I didn't care at this point because we had family coming in from another state and we needed that vehicle to take everyone to the festival. My husband arrived and their were minivans in the lot but the staff said they had reservations already for them so we would have to pay twice as much as we were originally quoted over the phone. Then the nightmare really began for us as the young man at the counter says that we cannot rent a vehicle because my husband has a out of state driver's license. The person who took the reservation never said a word about this to us and we drove 45 minutes to rent the vehicle with family waiting that had driven 3 hours to meet us. The staff told us we needed a pay stub to verify who we were to rent a car. I was appalled by the way we were treated and my husband asked to speak with a manager and he was told you can't talk to a manager about this. He asked for the district managers name and number and they refused to supply it to us. They told my husband that the manager would call him shortly to discuss the matter. The manager never called and it was a horrible experience dealing with enterprise rental car hanover. I called Cooper motor in Hanover Pa and we got a fully loaded minivan rental for half the price of enterprise rental car hanover and they were fantastic. I would never use enterprise rental car hanover for anything ever again after the way we were treated.
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December 2023 by William Brady
The online reservation was simple. Enzo called me the day before to confirm the reservation with me. The pick up and return was hassle free. The car was perfect and clean. Thank you for providing a superior customer service experience!
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December 2023 by Shantel W.
I made a reservation online, and when we got there, we were told they had no vans to rent, and the price would be double what they quoted me. I asked for a manager and they told me I could not speak to them. I was told that the manager would call me to discuss the situation, but no one ever called. We ended up renting from Cooper Motors in Hanover Pa, and it was half the price of Enterprise rental car hanover. I would never use Enterprise rental car hanover again after the way we were treated. Go to Cooper Motors in Hanover Pa for a great experience at a cheaper price.
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December 2023 by Bob Dean
The vehicles we have rented have been clean, comfortable and reasonably priced. Staff has been friendly and responsive. We also appreciate the after-hours drop off option.
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November 2023 by Debra Fuhrman
My experience with the Hanover branch was excellent. Dominique assited me with getting my vehicle and even though the location was very busy they were quick and efficient. Ryan checked my car out when it was returned and also a quick process.
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October 2023 by Susan Franz
Josh from the Hanover Enterprise was fantastic! He picked me up so ai could rent a car while my car was being serviced. I appreciate your assistance and professionalism.
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October 2023 by A L (Alp14463)
I’ve never had an issue with this office, everyone is always professional and helpful. This was my preferred place to rent when other offices were unable to provide rental cars. Keep up the good work!
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October 2023 by Angel Rodriguez
So in order to rent a car you mist either rent a home or own a home because if your living with someone none of the bills will be in your name and regardless if you have a job or not they still wont accept you without a utility bill might as well just use the website Turo better option and cars without all these stupid requirements
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September 2023 by Julie Shuffler
I am very impressed by the staff and the professionalism that I encountered at Enterprise. Enzo especially was extremely helpful and very knowledgeable about the process. He even suggested that I purchase a previously used rental from the sales location of your company. I never knew that was available. I took his advice and ended up buying a car from one of the sales locations. Thanks Enzo. I’m a long time fan.
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September 2023 by Greg Fowlkes
Great customer service and a good fleet of reliable vehicles to choose from. Enzo was Very helpful providing his Great customer service professionalism and courtesy.They also provide a pickup service if you need to be picked up for your reservation or dropped off as well.They are always ready your Customer Service Professionalism. Call, stop in or go online for your next reservation or to be picked up for their Great Courteous Service! ?
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July 2023 by Timothy Little
I've been traveling the country for 14 years now and never in my life have I had such a easy fast in and out experience with a rental car company.I've gone through Enterprise budget hurts You can name them all.But this particular enterprise here in Hanover really has their stuff together.In-N-Out 10 minutes tops. I worked with a gentleman named Ryan a younger fella but very very professional.I hope to see him move up in this company he is management material.
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July 2023 by joe mccormack
Enterprise in Hanover, PA is a well-oiled machine. Rented their twice and always get great service. Ryan Day handled our rental this time. Very professional. We'll be back
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June 2023 by Kathy
Enterprise Car Rental. I don't like leaving negative reviews but I just got stranded by this company big time, maybe even bait & switch? I reserved a compact 2 days ago. They were to pick me up at noon today but no one showed up. I got no notification as to a delay so I called them at about 5 minutes to noon . They didn't even have my pick-up scheduled. I was told they sent 2 messages to me about the rental not being available so no pick-up, but I had received nothing as of noon. I was told the car I reserved was not available, but at 4pm they have another more expensive vehicle for me. Aside from leaving me stranded they did not offer the more expensive car for the same price, a difference of $10 given their shoddy service. I did get one message at 12:15pm, hardly a timely notice that the rental was not available. No reason given so I assume it was rented from under me or this is an attempt at a bait and switch or just incompetent service. An honorable company would have stood by a customer at the same rate since this was their fault not mine. I needed the car today because mine was totaled Sunday in a crash. I do not recommend this rental and its seeming incompetence or games.
