-
February 2024 by Y. R.
Friendly knowledgeable staff
-
February 2024 by Jason Ewen
Great selection, very knowledgeable staff and helpful in getting the correct battery for a game controller. Being a novice video game owner and having no clue on what works with what, the staff was very helpful and got the best deal without the wait of Amazon.
-
February 2024 by Nicole Morris
I bought a Xbox for my husband over the weekend, I got it at a decent price, used, although the controller has no back to cover the batteries ? I checked my bank account and they charged me for FOUR Xbox’s…taking and holding over $700 from my account, can’t touch the money because it’s pending. I tried to call the Hanover store ALL DAY Saturday and nobody would answer the phone, the first customer service lady hung up on me, the second one did his job but I still have to wait 3-5 business days to get my money back! It’s a real headache to have to deal with. I’m also not one to complain, I work customer service! But when it comes to $700 I’m leaving a bad review.
-
January 2024 by Chris Leese
I purchased a set of joycons from their website. 5 days later the tracking still says usps is awaiting the item. Called GameStop and was told I need to wait 4 more days until they can do anything. That will be 9 days in which they have my payment, which has been processed, before I can get them to even start looking into the issue. It just isn’t the same company, this will be my last GameStop purchase.
-
January 2024 by Chris Held
This place is a mess, they don't know when or how a gift card can be used. Even the employees are confused about the company policy. I will advise all my family and friends to not get my son anything from Gamestop, especially giftcards.
-
January 2024 by Cesar Aguilar
First I went in and they said they were closed just because it was snowing
-
December 2023 by Michael Reed
Clean and knowledgeable staff.
-
November 2023 by Sheena Marie
Stood in line for 25 minutes just to pick up a game.
-
November 2023 by Ashley Rhoads
Stopped in here to look at some stuff, unfortunately I didn't. The store is not organized at all, windows are filthy, store is very unorganized, piles of dirt and trash laying around the store front, dust build-up, and felt very uneasy with how filthy the store was. I've wanted to start cleaning this store, that it was this terrible. The associates were very lucky that I didn't vomit with the filth of this gamestop location. Both associates looked and gave the energy off like they didn't want to work this Sunday, nor one associate ask if I've needed help with anything. I'm very grateful that this isn't my Local gamestop because if it was, I'll never return. I didn't even stop at any other store at this strip mall, due to the fact that this was the filthiest gamestop I've visited yet. This store had me think that other stores in the strip were as dirty as this gamestop was. If I could give a "zero star review," I would.Please understand that, not only were the games not organized, but the steel book my husband bought, had sticky and gooey residue on it, I've told my daughter to put the items she had, to put then back on the shelves because we didn't know where this came from since a steel book that my husband bought was filthy as well. This location needs to work on their organization and the cleanliness. And not have it look like it's their bedroom. I do understand that when you are busy checking out customers, you cannot clean the site, but from the look at how dirty it was, didn't look like anyone cleaned in days.
-
November 2023 by bryan Kelley
my son loves this place they have every kind of game i can think of. great people as well.
-
November 2023 by Jason Vandermark
Good store but you can get better prices at some other places on some of the used stuff they sell.
-
October 2023 by sixty fith
Very helpful with all my questions. Fast check-out.
-
October 2023 by Supermuttt
Helpful staff with a clean and organized store, lots more than just video games these days. Great clearance section.
-
October 2023 by Brandon Spicer
Beware they don’t actually close at 9 on Saturday’s! Here at 8:15 and doors are locked although lights are still on and employees are still here…I understand closing a bit early but 45 minutes not so much…especially after earlier calling and asking what time they closed before driving from across town
-
September 2023 by Joseph Herche
I dont know what happened but they had a new employee working there on the day I went. He was probably mad he had to work considering it was day 2 of the tropical storm that was passing through.The employees are usually awesome!!!! Very engaging.This time bro was just having a bad day. Wasn't the best or most comfortable experience.
