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July 2023 by Scott Gunther
Great service....Quality parts
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June 2022 by Katie Lantz
I ordered brake pads online and went to pick the up that day because I already had to go to Hanover, picked them up no problems. They ended up being the wrong ones,(not blaming them for that) so I had to go back to Hanover and instead of refunding my money the guy that was working hit another sale instead of refund, which I did not notice til I got home and looked at my bank account. So I had to go back in the next day. I called and was told it happens it’s just one button mistake. I understand mistakes happen, but it would be the third trip into Hanover to their location, (30 min one way). They refunded the money and it came 3 days later, but it was sure quick to come out when they took it. Thankfully I had money in my account to cover it so I did not get an overdraft fee. (I’m not rich) It was a cluster that could of been very easily avoided and gas money could of been saved if the employees would take their time instead of hurry to get out of work at five, when it was 4:30. They weren’t mean, but not the friendliest either. Just a lot of annoyance and wasted gas money on my part, for a one button mistake. I will go to Gettysburg napa from now on, better customer service. I learned my lesson.
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April 2022 by D H
Called in an order for a replacement fuel pump. Was told it would arrive later in the day. Turns out they completely forgot to order the part. Had to drive to another store to pickup. They did not offer to fix the problem, only to ACTUALLY order the part for next a.m. delivery. Horrible, rude customer experience.
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January 2021 by Todd McCauslin
Very prompt and courteous staff with speedy delivery on Honda parts, half-day availability with needed gaskets found in Md.
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October 2020 by Megan Kitzmiller
I needed a car battery, and I had a positive experience as a first time customer. From the phone call to my pick up and battery return visits, every interaction was met with respect. I highly recommend this knowledgeable and friendly staff.
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September 2020 by Dale Reed
Always a good experience they know what they are looking at and they make sure what u buy is what u need before u leave with it .. All around good place
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August 2020 by South Hanover Automotive Hanover, Pa
Greg was very rude and hung the phone up abruptly, upon canceling an $18 part. 5 minutes after ordering it. This business is hard enough without added grief. Called back and asked the guy his name. Told me his name was Greg. Spelled it “GREG”.called me back and made things right.
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July 2020 by Josh Shearer
Great service and parts warranty. Just a bit pricey
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June 2020 by John Mullen
Got a hydraulic hose made the other day at this location. Nice staff! A+
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March 2020 by William Gross
Courteous and knowledgeable staff make finding the right part quick and easy
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February 2020 by Jessica Crane
Very accommodating
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November 2019 by Mary Hecht
Just wish it was Larger and Open More Hours. Excellent Service
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September 2019 by Kem Mason
Have only used them a couple times. They were nice , knowledgeable and very helpful and friendly. If they don't have it they can get it in a few hours. It's a great place for Auto Parts. They have my business.
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August 2019 by sara jones
Customer service very bad they never have nothing r know anything and always give me the wrong parts I always bring my registration in but it doesn't make it better
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June 2019 by Vernon Grier
Nice store, helpful staff. Parking is snug
