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January 2024 by Noah Miller
Very well kept shop although over time I’ve noticed the employees lack basic customer service skills, one employee specifically whom I don’t see anymore thankfully. Much of the others still lack but as of today this place will no longer have my business. I come here for select things because others are just way too inflated in price. I had an issue with a device I purchased from here. I came in and upon arrival I was told no exchanges could be done, fine. When I asked about a discount seeing as it’s been only a week since date of purchase, employee went in back to ask manager and manager only offered 10 percent. No manager would come talk to me personally, only through the employee, which despite the line of work, still comes across unprofessional. As a business you should stand behind your products, when only offered a small discount due to a faulty device that was sold by them, it seems as though they’re content with selling faulty products seeing as they won’t get close to making half right.
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December 2023 by Wesley M
The people that work here are alr, but ONE disposable vape for 35$ is crazy bro. ?
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September 2023 by Ashton Heath
10 out of 10 great service. No lack of what you need and great customer service.
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September 2023 by Eli Muniz-Fernandez
they are all very friendly and so many options to pick in all areas
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September 2023 by Toxic_shooting R6
Great customer service polite respectful
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September 2023 by Ethan Stevens
Shop was very well kept, very organized and very professional. Adam knew exactly what I was looking for when it came to finding the perfect disposable! 10/10 recommend!
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September 2023 by justin watts
Same as another pos I seen I went to bye a dab rig( nectar collector and was told it was 59 $ with wasn't even the pro I was then told ill do it for 50$ I laughed that's normal price I went to york st and found the pro for 49.00 SMH what's really the prices
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September 2023 by Luis M
This place is amazing has everything.The service is excellent and fast. A real genuine person. Glad I found this place.
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September 2023 by Taffy Taffy
Has everything you could ever want. Plus adam the manager is a great guy. Cares about his customers.
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September 2023 by hsoj kceb
Apparently, this location does not check ID’s. Under 21? No problem!! Stop by and spend your money
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July 2023 by Jacob Burke
AMAZING SHOP!! Owner was the friendliest guy I ever met and didn’t push me to buy unnecessary product. Had a very good selection of cigars and accessories. Can’t recommend this shop enough definitely stop if you are in the area!!
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July 2023 by Scrappin Durb
Stopped in this afternoon for bag of Criss Cross tobacco, which I have purchased many times before. The girl behind the counter told me my total was around $35.00. The same bag is usually around $25.00. When I questioned the price, she told me "everything went up". I thought maybe I was unaware of another tobacco tax so I completed the purchase and left. Later found same item for $16.07. NEVER AGAIN!
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June 2023 by Tiffany Kopp
The vibe here is fun and customer service was excellent. The prices are better than most and the location is easy and convenient to get to. I'll definitely be making this my regular supply store for all my smoking needs because they have everything you need.
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March 2023 by Aaron Saunders
I've shopped here twice. First time, the guy didn't give me 20% off on their cigars (as advertised) I checked my receipt and asked him. He apologized and told me to drop his name next time, he would give me an additional discount on my next purchase.I come in today and get one cigar and a tin. My $6 cigar rang up as $14.99 at the counter. When I mentioned the mistake the girl ringing me up rolled her eyes and made a disgusted face at me. I asked for a manager to talk about my additional discount from the time before where the mistake was made. The girl told me no managers work there and nothing could be done.Another employee came over to assist her. He didn't speak English and seemed confused as to what was going on. He rang up my cigar again at 7.99 then told me he was giving me a 25% discount and "nobody gets that ever". Overcharging me and then giving me a discount isn't helping the situation..I wanted the cigar so I was just going to shut up and pay, then the guy told me because of last year's tobacco taxes I was getting a deal and that "nobody gets this discount". I was so confused at that point I just said no thanks and left. I could hear them complaining about me as I walked away.Very negative shopping experience. If you come here, pay attention to the price at the register. They should put price tags on every item if it's going to cause that much confusion.
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February 2023 by Nicole G.
Excellent shop for tobacco and vape products in Hanover! The staff here are always super friendly, knowledgeable, and happy to help with any questions. Their wide selection of disposables that is always being added to and updated gives me tons of options to choose from, and their convenient location on Carlisle St makes it super easy to make quick stops whenever I am in town.
