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January 2026 by Robert Wymer
Very friendly and professional.
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January 2026 by Cindy Harper
Working through account updates can be time consuming, today technically chances so quickly that dealing with competent professionals really helps. This week has felt like we were in good hands and that the staff wanted to help us. Thanks for all you did.
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December 2025 by Leland Bair
Worst customer service ever and we keep getting re-furbished cable boxes that only last a few months. Hate Xfinity. You would think for the $300+ we pay per month that they could provide a service that actually works!
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December 2025 by Scott Kessler
Due to job change I needed a new phone number and a new phone. When my turn came up I got Lily, and working with her was unlike any wireless phone issue in two+ decades. A new number and new phone in 30 minutes. No hard sell pressure for add-ons and extras. ALL costs discussed were written down and gauranteed and those numbers were unlike anything I've experienced before. The experience was so good we came back two weeks later, to see Lily, and to add my wifes line because of the huge savings over her current carrier, which took all of 15 minutes. Thanks for your help Lily! Outstanding experience!!
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December 2025 by Michael Stabley
3 month old phone with no damage just stopped powering on or charging. The staff basically tried to power it on and charge it then told me there was nothing they could do. They told me to go to a different store to try to get it fixed, wouldn't open a ticket or anything. So now I'm day 4 without a phone and its next to impossible to open a ticket through calling, going online, or even contacting corporate customer service. By far the worst company I've ever dealt with and this store has some lazy employees.
Edit: I open the link to the chat service provided and get no response from an agent. Cute....just another way to waste people's time and money.
Edit 2: finally spoke with someone and they refuse to do anything to help even though I pay for the protection service. A bunch of useless lazy people working for a joke of a company. If you're thinking about switching to xfinity, do yourself a favor and go to one of their competitors
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November 2025 by tim cassidy
Staff was busy but very helpful. Excellent communication and service.
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November 2025 by Craig Cooper
They are DEFINITELY better than dealing with Comcast's phone AI that loves to hang up on you!
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October 2025 by Becky Lee
Waited in line for almost an 90 min. just to return an old router (in which they mailed a new one and said it HAD to be upgraded due to age), transaction took less than 5 min.
They should have a person for phones, one for Internet and one for returns.
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October 2025 by Trung Truong
Love Lily she is the best, great customer service….in and out 2 mins lolz
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October 2025 by Patty Graham
Very friendly in and out in 2 minutes. Fantastic service clerk.
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October 2025 by Randy
I had a great experience at the Xfinity store. Everything went smoothly from start to finish. The staff was helpful, the service was quick, and they made sure all my questions were answered. I left feeling confident and satisfied with my visit.
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October 2025 by Kyle Redding
Great experience switching from At&t to Xfinity, Tyler and Chris were extremely helpful in the process.
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September 2025 by DSharky
Lily was great! Had me in and out quickly.
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August 2025 by Jose Silbestre
I canceled my internet service on June 1st and they continued charging me until today, August 7th. They refused to give me information about my account because of the payments. Basically, they are stealing and scamming me.
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August 2025 by Jim Schrum
Workers were great and very helpful
