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“The UPS Hatfield store has the best customer service consistently ,I have ever received anywhere. Friendly, professional helpful.A particular employee, Noah,always goes beyond expectations! I was so impressed he actually remembered my name,despite me not going there on a regular basis. I don't know Noah, but due to how impressed I am with his exceptional customer service, want to acknowledge him, & hope UPS will acknowledge, & reward him for the exceptional employee he is.”
“Dear Jayden and Erika,
I just wanted to take a moment to sincerely thank both of you for the consistently outstanding service you provide at the UPS Store. Your accommodating and helpful nature never goes unnoticed, and it truly makes a difference every time I visit.
Whether it’s assisting with shipments, answering my questions patiently, or going the extra mile to ensure everything is handled smoothly, your dedication and professionalism stand out. It’s clear that you both genuinely care about your customers, and that level of attentiveness creates a welcoming and positive experience.
Thank you again for being so reliable and kind. Your hard work and friendly attitude are deeply appreciated, and I feel fortunate to have such wonderful people helping me whenever I need it.
With gratitude,
Kisha W”
“I was going to another location and had a very poor experience every time so I tried this one. What a difference, the staff here were very friendly and very helpful. I liked them so much I came back the next day. Highly recommended.”
“Didn’t catch the names of the two staff members there (Monday am, 1/6) but they provided exceptional service and made what I thought would be hours into minutes. Very friendly and extremely accommodating. Thank you!!!”
“We mainly do returns packages or already labeled items here.
Have always had good experiences (*knock on wood).
Figured i should leave a positive review when i saw how low the rating was when i went to check hours here.”
“The gentleman at the store was so kind and was so sweet to the kids I had with me that he even made sure they got lollipops. They were so excited. The staff is always pleasant at that location; this is the first time I took my nephews in and it was just cute”
“Always a great experience here! The manager makes a point to remember consistent customers. We have had a PO Box for about a year now and they always make sure we are taken care of.”
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“The UPS site in Harleysville is the best!! I am older and sometimes have trouble with the simple technology to do Amazon returns….. these folks are kind, patient and quick!! There is one young man in particular (don’t know his name) who goes the extra mile to help!! The owner is so kind, helpful as well!! Pleasure to do business with them!! In a grumpy world this is big smile!!”