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March 2024 by Penn state Penn state
Delissa and Sarah helped us out so much when picking out a bed set. They were patient and worked with us.
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February 2024 by Madalyn Saltzer
Inziha was very helpful and showed us around! she helped us understand how the sale pricing and delivery works
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February 2024 by Charlene Martin
We were shopping for a new mattress. We worked with Ziha. She was extremely helpful and explained the different products. We appreciated her patience and professionalism.
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February 2024 by Katie Burian
Sales representative, Inziha was knowledgeable, courteous, present for answering questions but also gave us privacy to discuss and make decisions without feeling pressured. It was a good experience and I'd return to this store.
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February 2024 by Tyler Jazz
The price was good, the product I love, the service was good, delivery was ok. (Rushed, didn’t speak English hard to understand) but the worse part was they actually delivered the wrong facing chaise. It’s ok I made it work, but it’s clear the communication here between customers staff and the delivery company are pretty poor
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February 2024 by Adam P.C
If you live in Mifflin county, PA they will not deliver your furniture go to my area go to Altoona Ashley Furniture instead if you live near state college aka Penn state university for home delivery, am not driving to Maryland either... when I move to Mifflin County, PA we had to rent a Enterprise Van and the owner some old guy was playing the cheap game and didn't want to pay for rental van until my dad write him a letter he mail us a check for us to rent a van and I had to manually deliver ourselves our own furniture 70 miles away am not doing that again, am not the bad guy here just telling it straight that's all over and out...
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February 2024 by Justin Schrepple
I been calling the store for a few days now. Unable to get ahold of anyone. The voicemail box is full. If you try to get an operator or use the directory it just sends you back to the same voicemail. So, I called the 866 number and got an automated system that after verifying me transferred me to the same store that no one will answer.
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February 2024 by Gary Kremer
First time visit to Ashley's. Saleslady Inziha was very professional, friendly, & helpful. I would highly recommend them.
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December 2023 by Leah Shems
Bought furnature from here. Paid for NEW furnature but they delivered refurbished. Good luck getting it replaced had terrible customer service. Everything is done through emails at coorporate. A coustomer service manager, named Wade, did not honor the resolution and yelled at me over the phone because I went to the other location and found a better refurbished peice and asked if it could be swapped out. He also refused to call me back to resolve the issue. This has been an ongoing issue for a year now. If you buy from here double check that your getting what you paid for. All 3 bedroom peice were refurbished and came with peices missing and chips out of the wood. would not recomend to anyone! Better off buying consignment furnature then from here.
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December 2023 by Rani Al-Senan
I had the worst experience with Ashley at this store.On 9/8/2023 I purchased three bed sets. I was told that there would be a split delivery since some items were unavailable in the store. So, the mattresses and foundations would be delivered first; the bedroom sets should be delivered by the 1st or 2nd week of October. I agreed to this “longer than I expected” time-frame.After receiving the foundations and mattresses, I realized that the foundations height appeared to be a bit too much, so I went back to the store and told a store representative and told her that we were worried the beds would be too high for us. Her response was that I shouldn’t worry because the frames of the beds I bought are very low so the bed height would be just fine. I believed her. Bedroom sets finally arrived last Thursday (9 weeks after the purchase day!) and, as I was worried about, beds are too high that we almost have to climb to get over them!I should also mention that since I had not been given any updates about the expected delivery of the bedroom sets, I tried calling many times. Either no one responded or the response was “You should get your items either next week or the following”, which didn’t happen!Also, since the invoice I received included only one Night Stand instead of two, I called the store and requested to add another one. I was told to make the payment in-store or online. I did it online so I expected two night stands upon delivery day but I only got one!To sum up, here are the reasons for anyone to be frustrated and regret the decision to buy furniture from this store:1. Wrong information about bed heights and the consequences of this mistake by the store rep.2. Not providing any updates about the changes in the expected delivery date nor responding to phone calls.3. Not delivering the 2nd night stand.
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December 2023 by James Dolan
Ziya was fantastic! She made us feel at ease and answered any question we had. Bob was also very helpful and we are grateful for their professionalism and service.
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December 2023 by Lori Punt
I highly recommend this store hands down the best customer service.Ask for Ziha, she helped us pick out all our furniture for our newly built house. Made our purchasing process much easier!!
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October 2023 by Kumar Dhimal
LornaShe is a great and exceptional lady. She welcome me in the store with smile and showed outstanding gesture how she could help me. Simply one of the best ladies I have ever come up in caring customer in my entire life. Great respect her and 100% credits goes to her In shopping today. You are outstanding.. thank you for help sweetie. Hope to see you soon !!!
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October 2023 by Mike Lukas
Worked with Lorna Woods from the Harrisburg store for our company rental facility. She was very professional, precise, pleasant and thorough. We had 2 different orders, one in August and one in September. She handled everything from order to delivery and was very helpful. I strongly recommend asking for her if you go into the store. She will do a great job for you!
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October 2023 by Justin Fleming
We had an enjoyable shopping experience with Ziha! She explained the options for the furniture we looked at and went through all of the features and options for each piece. Ziha made our choice really simple and we bought beautiful furniture for a reasonable price!
