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February 2024 by Ariya Mobaraki
This branch of Truist is phenomenal. I went for a walk-in wire transfer and the process was easy and the staff were very friendly. I was able to sit with Mr. Isaac Sloan, who was very personable, took the time to answer any questions I had, and made me feel comfortable.As a cherry on top, I had left my earbuds there on accident; he took the time to call the cleaning services to have them found and held them for me until I was able to come pick them up. It even appeared as though he charged them for me too!I would give this branch more than 5 stars if I could.
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January 2024 by Ste
I scheduled an appointment online to open a business account when I got there I saw a note stating the lobby is temporary closed.Note: no one called or emailed me to cancel the appointment.
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November 2023 by Ron Schreffler
You definitely don't want to use this branch. Management need a class in customer service. I recently was at a memorial service at a funeral and the atmosphere was more pleasant than this bank. I know now why Truist Bank is struggling. I have one account left with them that is a visa account. That now also must go!
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July 2023 by Jonathan Weller
I’ve been waiting in line for ten minutes and it has barely moved even though there’s 10 people in it. Why? This is the only one open in the whole area. The employees are amazing but the lack of staffing and open banks despite an obvious need is ridiculous.This is why I hate big banks and the consolidation happening in the industry. This is why I’ve been thinking of leaving Truist for a while. This will most likely be the straw for my back.You have the money. Staff appropriately.
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April 2023 by alex wachira
Was greater on entry and customer relations was excellent!
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June 2022 by Danny Ricords
Amber & Chad were super helpful.
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December 2021 by Sonia Barrera
TRUIST is the worst bank. They have 5 values they say they represent, however, from personal experience they have failed all 5. The manager seem to think it is okay to disrespect customers and yell at them. The bank security is very pathetic.
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August 2021 by Robert Williamson
Slowest bank ever
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March 2021 by Dee Brooks
Called was told I could come in today to get a loan they don’t close tell 5 it’s 1 and they won’t let me in I tried to call it says the bank is no closed please call back during our normal business hours Monday- Thursday 9am -5pm well it’s Monday and your not open
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September 2020 by flandrum ylandrum
Lauren was awful when she "greeted" me she never made eye contact. Then she would rather lose a customer than offer actual customer service by extending a promotion that was sent to me. So I politely drove right across the street and opened an account with MidPenn for ABSOLUTELY NO PROMO LMBO.
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September 2020 by shailesh patel
BB&T, Dairy street branch,Harrisburg.Mortgage service is third class. U never get update from your mortgage officer. One day before closing they may tell u that your loan is not approved or even not tell u. U get info from your real estate agent about that. They not reply your call, text msg or email. I have currently very very worst experience from them and don’t know when will be my loan approve. No info at all.If I can, I give 0 star.
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June 2020 by Yari Ulloa
Teller Jericho Perez, Highly needs customer care re- training! Very rude & disrespectful!
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May 2020 by Rujahrie Davis
If I could give negative ten stars I would. This bank allowed somebody to hack my account and take 2,000 from me. When I filed a claim they denied it. I filed another one they denied it again. They basically told me they think I have something to do with it and they can’t help me. I’m closing my account and Persuing legal action. Don’t ever bank with BB&T!!!
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February 2020 by Nathan Christian
Never saw a person count money so slow. Is that not their one job?
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May 2018 by Paul Conkling
If you are going to say you are open till 1.. STAY OPEN TILL 1 FOR CHRIST SAKES. driving out of my way for absolutely nothing.