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January 2024 by Angela Spagnolo
I was under the impression that credit unions were all about assisting their members with all aspects of finance management. I was declined a small credit limit credit line while carrying a fair credit score in the rebuild after losing everything during the Covid crisis. This was a huge disappointment. I am now reconsidering my decision/options on where to grow my retirement savings.
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October 2023 by Diabla
Take a full meal not a snack a full 3 course meal! Slow is not the word! Don’t expect to be in and out! No matter how simple you think your transaction may be!
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September 2023 by Dawn W.
this credit union is by far one of the worst that we have worked with. We have a car learned that we obtained back in 2020. Each month we have to transfer funds from our primary bank into Belco and then I have to go back in once the transfer occurs and transfer the money from our savings at Belco to our car payment. There is no way to directly pay the car payment. Two years ago we moved from Pennsylvania to Florida. I did not realize that I had not changed my address with Belco. In March they started deducting two dollars per month because they tried to mail us some thing which flagged or account.. The mailing was sent back to them so we were then charged two dollars per month with no explanation. I called today to ask why and the representative advised that they must have tried to mail us some thing that was returned. He said initially that that was the fee for the mailing to be returned to them as they get charged. I asked him then what was sent each month since March and he said that once it is flagged, you will be charged monthly a two dollar fee. Absolutely ridiculous. This month as I do each month I transferred extra money to make the car payment and when I tried to put in the amount I wanted to pay which is above the regular car payment. I didn't have enough because they keep taking out the two dollars and the excess that I had in the bank is now gone. Two dollars is not much, but every two dollars in today's economy counts! Once this car is paid off I will never use them again. I will let my relatives know to never use them as well. I do not recommend this credit union.
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July 2023 by Barbara Perkins
We have a Belco mortgage and I love watching the mortgage amount drop with each payment. Belco is a great company
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May 2023 by jason sanchez
Worst bank I ever had to bank with, gave my account balance 5 time to my employees with no regard to be professional they don't value their customers information...won't recommend to friends and family..
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May 2023 by Terrance Jones
Loved Jody, she's the best, always goes the extra mile.
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December 2022 by Keith Mason Sr
It's a credit union that you can count on for your financial needs
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December 2022 by Robin Raye
I have no complaints, drive thru can sometimes take a little longer than I'd like,but otherwise employees and all staff have always been very helpful and polite,very professional and inviting which is what counts the most to me
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July 2022 by Hayden Corl
I have always used Belco; however this was my first time applying for a loan. Jody (and the rest of the staff) was extremely helpful and kind for what is infamously a stressful process. Excellent communication and I am very grateful!
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December 2021 by Dennis Heisey
After being with several financial institutions over the years, I was happily surprised when we joined Belco Credit union. I have not met any employee who is rude or unhelpful. They truly care about all of their members. Very refreshing!
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December 2021 by Tony Dozier
Terrible call service funny how when the ratings say they not busy you go to call and then they are all of a sudden. Busy
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October 2021 by Steve Wonder
There's always room for improvement.
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September 2021 by Deborah Ellis
I have to say, Belco is an excellent Bank. I have been with them for over 4 yrs. I really like the service I have received from them. Now, keep in mine, its the employee's that give the company the good name, due to their good conduct in dealing with people. Keep up the good work!? Thanks.
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September 2021 by John Core
Been with them for over 5 years. Used to be a great neighborhood bank. Used to is the key word. Mobile deposit only works about 10% of the time. Since Covid had them close their lobbies, expect 30 minute plus waits for drive thru. But last week was the final straw. Charged me a $35 overdraft fee on a 14 cent overdraft, and there was money in savings. When I opened the account I declined overdraft protection, now they claim it's mandatory. Already switched to another bank: UPDATE: they finally saw the light and reversed the overdrafts - I added 3 stars
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July 2021 by Efren S.
Been a member for more that 5 yrs. 2 loans paid in time, never late. Now I need some extra money to pay for home improvement and to fix my credit. Then answer DENIED....no past history of me having loans w them?????? Really. Told the lady on the phone that I paid off 2 loans last yr. Her answer....have a good day. My answer. I be there soon. To close my account and take my money that is only good enough to pay ya fees.
