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September 2023 by Dawn W.
this credit union is by far one of the worst that we have worked with. We have a car learned that we obtained back in 2020. Each month we have to transfer funds from our primary bank into Belco and then I have to go back in once the transfer occurs and transfer the money from our savings at Belco to our car payment. There is no way to directly pay the car payment. Two years ago we moved from Pennsylvania to Florida. I did not realize that I had not changed my address with Belco. In March they started deducting two dollars per month because they tried to mail us some thing which flagged or account.. The mailing was sent back to them so we were then charged two dollars per month with no explanation. I called today to ask why and the representative advised that they must have tried to mail us some thing that was returned. He said initially that that was the fee for the mailing to be returned to them as they get charged. I asked him then what was sent each month since March and he said that once it is flagged, you will be charged monthly a two dollar fee. Absolutely ridiculous. This month as I do each month I transferred extra money to make the car payment and when I tried to put in the amount I wanted to pay which is above the regular car payment. I didn't have enough because they keep taking out the two dollars and the excess that I had in the bank is now gone. Two dollars is not much, but every two dollars in today's economy counts! Once this car is paid off I will never use them again. I will let my relatives know to never use them as well. I do not recommend this credit union.
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December 2021 by Theresa R.
New location sucks. No more tellers. Just machines. That can be hacked. That aren't always wiped down but customers have to touch the screen to enter their account info. They aren't paying me to do the job of a teller, but they want me to do the work of being a teller for them. I don't think so. Will be moving my accounts. Also, I'd like to point out that starting out as at teller has traditionally been the way women and minorities get into banking when young. They learn the job and are able to work their way up. Now, how will they even be able to get their foot in the door when competing for any other banking/credit union/finance job? Other than this, I LOVED Belco. Have been driving to the Einsenhower Blvd. location, but it is out of my way and not easy to get to. Getting rid of humans was a big mistake on Belco's part.
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June 2021 by Shannen B.
If I could rate zero stars I would. I bought my first car and got a loan through Belco. I have had nothing but a headache ever since. I got my car and am still under my parents insurance, that being said my mom had bought a years worth of insurance coverage. A few months after getting my car they claim I didn't have insurance for 3 months. I've had the insurance company fax them information more than a handful of times, as well as myself faxing information. They then claim they received info and the next month they need it again. Recently someone showed up to my house to repossess my car that I have been making monthly payments on since receiving the car and have insurance coverage for a year. I then am told by the bank I owe them $1,100 dollars for 3 months worth of insurance. I have documented proof from not only my insurance company but also my monthly bank statement showing they take out my car payment monthly. I've been trying to resolve this but their communication is non existent. The customer service is HORRIBLE, nothing but rude. They have NO IDEA what is going on in their own offices. They DO NOT communicate. If you're looking at getting a car DO NOT USE BELCO. I promise you it will be nothing but a mistake.
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October 2019 by Timothy C.
I financed my Harley with Belco. replacing it with an indian and taking the loss and Belco has the lowest rate around. Digitally signed the docs, emailed in the backup paperwork and have a check in hand the next day. When you complain to the branch, they make changes. Not necessarily immediately but they do make changes.
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June 2016 by Gary Napper
Put $ into my acct the day I was expecting my insurance to take my payment out. They went for the money before I could put it in and the bank payed it after I already signed up for over withdrawal protection. I had a $45 fee for that and they gave me a hard time not wanting to waive that late fee and I was putting the money in within a couple of hours on the same day they took it out. What good is having overdraft protection if they are gonna pay something for you then slap a fee on it. I'm a gentleman and took it as a loss after I called them and they said they already did that for me before I had the overdraft protection. Then two more people called to rub it in my face as if I didn't get the point .
